Octavia Mitchell
Atlanta,GA
Overview
8
8
years of professional experience
Work History
Server
Mixd Up Burgers
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Improved dining experience by providing prompt, attentive service to guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Prep Cook
Puttshack Atl
09.2021 - 05.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Enhanced kitchen efficiency by preparing ingredients ahead of busy shifts.
Guest service/seating host
Mercedes-Benz
08.2017 - 01.2021
- Assist guest with seating and location in the section
- Give any information needed if ask
- Clean section check area
- Report any incidents time, date, and location names of ppl involved
- Have team spirit do whatever needed of me to ensure guest first best experience at the Stadium
Laundry Attendant
Courtyard Marriott
06.2016 - 08.2017
- Run six large machinery
- Fold and separate all linens
- Assist housekeepers on daily needs
- Clean laundry area
- Restock storage for space and get rid old useful things
- Go to floors and pick up linen
Education
High school or equivalent - Adult education
Dekalb Tech
Decatur, GA08.2008
Skills
- Guest Service
- Customer Service
- Front Desk Assessments
- Customer Focus & Orientation
Personalstatement
Family orient socialism at times. Love people kid at heart.
Assessments
Customer Focus & Orientation, 06/01/19, Responding to customer situations with sensitivity., https://share.indeedassessments.com/share_assignment/xa6xogt0eafourw5
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Mixd Up Burgers
08.2023 - Current
Prep Cook
Puttshack Atl
09.2021 - 05.2022
Guest service/seating host
Mercedes-Benz
08.2017 - 01.2021
Laundry Attendant
Courtyard Marriott
06.2016 - 08.2017
High school or equivalent - Adult education
Dekalb Tech