Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Octavia Nettles

Camp Hill,PA

Summary

Dynamic and results-oriented professional with extensive experience in customer service at Auntie Anne's. Proven ability in conflict resolution and cash handling, leading a team to enhance store performance. Recognized for reliability and exceptional organizational skills, consistently delivering a positive experience for customers and contributing to overall satisfaction.

Overview

6
6
years of professional experience

Work History

Shift Leader

Auntie Anne's
Camp Hill, PA
06.2023 - Current
  • Managed a team of 14 employees to maintain effective store functionality while providing exceptional customer service

Associate

Rite Aid
Camp Hill, PA
10.2022 - 08.2023
  • Assisted customers with product inquiries, as well as resolved complaints, contributing to a positive shopping experience.

Crew Member

McDonald's
Camp Hill, PA
06.2020 - 06.2021
  • Oversaw drive-thru orders, ensuring rapid and accurate customer service.

Cashier

Dairy Queen Grill & Chill
Camp Hill, PA
10.2019 - 05.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Education

High School Diploma -

Camp Hill High School
Camp Hill, PA
06-2023

Associate of Science - Psychology

Harrisburg Area Community College
Harrisburg, PA

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Reliability
  • Cash handling
  • Organization

Accomplishments

  • Abdukasim Isa Memorial
    Award - Received financial aid
    for maintaining a 89% or
    higher throughout high
    school.

Timeline

Shift Leader

Auntie Anne's
06.2023 - Current

Associate

Rite Aid
10.2022 - 08.2023

Crew Member

McDonald's
06.2020 - 06.2021

Cashier

Dairy Queen Grill & Chill
10.2019 - 05.2020

High School Diploma -

Camp Hill High School

Associate of Science - Psychology

Harrisburg Area Community College

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Octavia Nettles