Octavia Wright
Tallahassee,Florida
Summary
Compassionate Clinical Support Specialist with a focus on optimizing patient care and ensuring HIPAA compliance. Proven ability to enhance communication and maintain accurate clinical documentation.
Overview
13
13
years of professional experience
Work History
Clinical Support Specialist
Big Bend Hospice
Tallahassee, FL
07.2021 - Current
- Achieved seamless communication by operating a computer-based telephone system. Enhanced visitor experience through professional greetings and assistance. Maintained a well-monitored lobby to promote a positive first impression. Optimized mail processing and delivery management to ensure timely communication.
- Maintains an orderly work environment
- Orders and maintains supplies of all clinical forms. Assists in any revisions and the preparation of new forms.
- Updates Policy & Procedure Manual.
- Maintains open communications with supervisor and brings important concerns or information to the attention of the supervisor. Uses good, effective judgement in determining independent solutions and consistently keeps supervisor informed.
Certified Nursing Assistant
Visiting Angels Home Care
Tallahassee, FL
01.2016 - Current
- Provided compassionate care and assistance with daily living activities for clients.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Maintained accurate documentation of patient care activities and observations.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Lead Medication Technician
Westminster Assisted Living
Tallahassee, FL
05.2021 - 09.2023
- Coordinated with healthcare providers to ensure timely updates on patient medication needs.
- Facilitated seamless transitions between shifts by providing thorough handoff reports to incoming staff members.
- Trained new Medication Technicians, ensuring adherence to best practices and quality standards.
- Maintained accurate documentation of medication administration records, vital signs, and treatment plans for effective communication among the healthcare team.
Community Supervisor
Tapestry Senior Living
Tallahassee, FL
08.2019 - 12.2022
- Supervised daily operations to ensure optimal resident care and community engagement.
- Developed and implemented training programs for staff to enhance service delivery standards.
- Coordinated activities and events to promote social interaction among residents.
- Monitored compliance with health and safety regulations to maintain high-quality living environments.
Medication Aide
Allegro Senior Living
Tallahassee, FL
09.2017 - 05.2019
- Maintain organized medication storage, ensuring proper labeling and inventory control.
- Monitored patient vitals and reported changes to nursing staff for timely interventions.
- Collaborated with healthcare teams to optimize patient care through effective communication.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
Customer Service Manager
Walmart
Tallahassee, FL
01.2013 - 10.2018
- Led customer service team to enhance customer satisfaction and loyalty.
- Developed training programs to improve staff efficiency and product knowledge.
- Implemented new processes to streamline issue resolution and reduce response time.
- Analyzed customer feedback data to identify trends and drive service improvements.
Education
High School Diploma -
James A. Shanks
Quincy, FL05-2002
Skills
- Patient confidentiality
- Clinical documentation
- Clinical assessment
- HIPAA
Timeline
Clinical Support Specialist
Big Bend Hospice
07.2021 - Current
Lead Medication Technician
Westminster Assisted Living
05.2021 - 09.2023
Community Supervisor
Tapestry Senior Living
08.2019 - 12.2022
Medication Aide
Allegro Senior Living
09.2017 - 05.2019
Certified Nursing Assistant
Visiting Angels Home Care
01.2016 - Current
Customer Service Manager
Walmart
01.2013 - 10.2018
High School Diploma -
James A. Shanks