Octivis Richey
Scranton,PA
Summary
Dynamic and dedicated professional with a strong background in customer service and food preparation at Five Guys Burger And Fries. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in multitasking and maintaining high cleanliness standards, ensuring a welcoming environment for all guests.
Overview
12
12
years of professional experience
Work History
Crew Member
Five Guys Burger And Fries
Scranton, PA
09.2025 - Current
- Operated kitchen equipment to prepare food items according to quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided exceptional customer service by taking orders and addressing inquiries efficiently.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Followed safety protocols and food handling guidelines to uphold health standards.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Laundry Attendant
Giant Laundry
Brooklyn, NY
02.2016 - 07.2025
- Operated washers and dryers to ensure optimal cleaning and drying of garments.
- Sorted, folded, and organized laundry items for efficient processing and customer satisfaction.
- Maintained cleanliness and organization within laundry facility to uphold safety standards.
- Assisted customers with inquiries, providing guidance on services offered at laundromat.
- Trained new staff on operational procedures and equipment usage for seamless workflow.
- Monitored equipment performance, reporting issues promptly to minimize downtime and maintain service quality.
Front Desk Associate
Planet Fitness
Brooklyn, NY
02.2014 - 01.2016
- Greeted and assisted members with inquiries, enhancing customer satisfaction and retention.
- Managed front desk operations, ensuring a welcoming environment for all guests.
- Processed membership applications and payments efficiently, maintaining accurate records.
- Coordinated scheduling for fitness classes and personal training sessions, optimizing resource allocation.
- Monitored facility cleanliness and safety standards, contributing to an inviting atmosphere for members.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
Education
High School Diploma -
Tilden High School
Brooklyn, NYSkills
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Problem-solving
Cash handling
Cleaning
Attention to detail
Cleaning and sanitizing
Interactive communication skills
Initiative and Self-motivation
Leadership qualities
Food preparation
Heavy lifting
Hospitality service expertise
Cooking
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Crew Member
Five Guys Burger And Fries
09.2025 - Current
Laundry Attendant
Giant Laundry
02.2016 - 07.2025
Front Desk Associate
Planet Fitness
02.2014 - 01.2016
High School Diploma -
Tilden High School