Odacia Jones
Winder,GA
Summary
Highly competent, reliable, and committed individual with a strong desire for learning and growth. Welcomes insight and suggestions to continuously improve. Excels in effective communication and collaboration. Possesses excellent organizational and interactive skills, contributing seamlessly to team efforts and fostering a positive working environment. Known for delivering results efficiently and effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Global Electronics Services
Buford, GA
01.2024 - 10.2024
- Provides customer service regarding department issues to include processing or completing work orders, processing applications, issuing permits, and investigating complaints
- Reviews and researches accounts which may include accessing GIS and /or tax records, and notifies individuals of outstanding issues or balances
- Updates and prepares reports and distributes to appropriate personnel
- Transfer and direct calls to the correct department.
Legal Assistant
Richard Swartz Associates
Jackson, MS
06.2017 - 11.2023
- transcribing meetings, answering phones, managing schedules, and Performed handling and open and closing duties
- Promoted customer service by ensuring associates are greeting and assisting customer inquiries and complaints in a professional and timely manner
- Provided feedback to associates for associate performance appraisals and evaluations, and other duties as assigned/required.
Customer Service, Operation Specialist II, Human Resource, Database Coordinator
Clarion Ledger (Gannett Publication)
Jackson, Mississippi
01.2014 - 05.2017
- Provided exceptional customer service to every existing & new potential customer, and educated customers on all product offerings
- Inbound calls, answered customer questions, resolved complaints, and billing inquiries
- Made collection calls for recovery of pass due accounts and promoted sales, and submitted and updated agents and customer’s data profile into the database
- Specialized in payroll, AP, purchase orders, incoming/outgoing calls with agents, face-to-face communication with vendors
- Keyed 500-1000 addresses weekly-worked directly with USPS and IT to remove errors and added new locations and new constructions to AS400 Code 1 database
- Processed new hire information, bonus payouts, and accounts payable for a staff of 25
- Perform all administrative duties and assisted the manager in daily operation of the center (occasionally assuming responsibility in his absence Open and closed the Distribution Center, and perform daily task of implementing reports to sales agents
- Assist HR once a week with filing personal employee information and inputting and updating employees’ profile.
Education
Bachelor of Science - Business Education - Concentration in Talent Development
Fort Hays University
Online Studies12.2022
Diploma - General Studies
Jim Hill High School
Jackson, MS05.2003
Skills
- Time Management
- Strong Work Ethic
- Interpersonal and People Skills
- Active Listener
- Adaptability
- Management
References
- Stacy Hampton, Department Chair and Online Curriculum Coordinator, Marketing Management Technology, 3805 Highway 80 East, Pearl, Ms, 39208, 470.385.1321
- Iraini Trevillion, Novelex, 417-434-2292, irainiw@hotmail.com
Leadershipandcommunityactivities
- Clarion Ledger Employee of the Month
- Member of the Safety Committee
- Hinds Community College Who’s Who of Community Colleges 2016
- Jim Hill High School Committee member of Events and School fundraisers
- Honor Society
- Volunteer- Salvation Army & Brandon Market
- Volunteer- Toys for Tots Boys & Girls Club- Speaker and Parent Volunteer of the Year (2008-2010)
Timeline
Customer Service Representative
Global Electronics Services
01.2024 - 10.2024
Legal Assistant
Richard Swartz Associates
06.2017 - 11.2023
Customer Service, Operation Specialist II, Human Resource, Database Coordinator
Clarion Ledger (Gannett Publication)
01.2014 - 05.2017
Bachelor of Science - Business Education - Concentration in Talent Development
Fort Hays University
Diploma - General Studies
Jim Hill High School