Oh Young (Sam) Kwon
La Mirada,CA
Summary
Hardworking Restaurant Manager with 7 years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
9
9
years of professional experience
Work History
Manager
Cafe Gunul 2
Rowland Heights, CA
05.2017 - 11.2023
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached staff on strategies to enhance performance and improve customer relations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Explained goals and expectations required of trainees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted with kitchen preparation during peak times as needed.
Manager
Ddonggo
Fullerton, CA
07.2014 - 08.2017
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisted staff by serving food and beverages or bussing tables.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
High School Diploma -
Sunny Hills High School
Fullerton, CA06-2007
Skills
- Restaurant Operations Management
- Staff Management
- Customer Engagement
- Schedule Coordination
- Recruitment
- Menu Development
- Performance Improvement
- Complaint Resolution
- Supervisory Skills
Timeline
Manager
Cafe Gunul 2
05.2017 - 11.2023
Manager
Ddonggo
07.2014 - 08.2017
High School Diploma -
Sunny Hills High School
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