Established, customer-oriented People-Leader offering over twenty years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and managers and coordinates team building events.
* Established leader and multi-unit support manager for multiple urban/suburban stores/districts.
* Lead high volume 24 hour drive-thru store to operational excellence through strong business acumen & problem solving skills
* Support training & opening of Licensed operated stores
* Develop retail manager trainees for assistant manager and store manager roles to support Chicago area.
* Hora del Cafè board member assisting with collaboration and execution of store, district, community and area events
* Staff & train for multiple units in preparation for seasonal business.
* Establish and execute short term and long term financial & business strategies to achieve aggressive sales goals of $78mil/yr. sales.
* Present quarterly business reviews & translate P&L document to regional leaders.
* Establish successful operational teams to meet and exceed business plans.
* Recruit, hire and train leaders to support home store and develop talent bench for the district.