Olevia Washington
East Chicago,IN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lifeline
East Chicago, IN
06.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted available products and services to customers during service, account management and order calls.
Assembly Line Production Worker
Ford Motor Company
Chicago, IL
10.2019 - 07.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Customer Service Representative
Teleperformance
Merrillville, IN
09.2017 - 09.2019
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Education
Diploma - General Studies
Mount Zion High School
Jonesboro, GASkills
- Building Customer Trust and Loyalty
- Upselling Products and Services
- Customer Data Confidentiality
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Customer Service and Assistance
- Answering Customer Questions
- Excellent Attention to Detail
Timeline
Customer Service Representative
Lifeline
06.2021 - Current
Assembly Line Production Worker
Ford Motor Company
10.2019 - 07.2020
Customer Service Representative
Teleperformance
09.2017 - 09.2019
Diploma - General Studies
Mount Zion High School
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