Olga Muniz
Addis
Summary
Dedicated professional with a strong customer service and problem resolution skills. Proven ability to enhance service efficiency and maintain composure in high-pressure situations.Skillled in critical thinking during high pressure situations.Recognized for strong verbal communication and committed to enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Office Clerk
Hackbarth Delivery Service
Port Allen, LA
10.2022 - Current
- Assisted in processing customer orders and inquiries, enhancing service efficiency.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Managed daily office operations, ensuring efficient workflow and organization.
Customer Service Representative
US Pack Home Delivery
Port Allen, LA
11.2021 - 10.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and tracking to ensure timely delivery of products.
- Enhanced customer satisfaction by providing accurate information and support during transactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Office Clerk
Freight Rite
Port Allen, LA
04.2017 - 03.2020
- Coordinated scheduling for deliveries, optimizing time management and resource allocation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming business and client requests for information.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted in processing customer orders and inquiries, enhancing service efficiency.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Customer Service Representative
Bayou Warehousing
Port Allen, LA
10.2016 - 04.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree -
James Nikki Rowe High School
McAllen, TXSkills
- Verbal communication
- Telephone reception
- Database entry
- Inbound calls
- Customer service
- Critical thinking
- Active listening
- Problem resolution
- Call center experience
- Computer proficiency
- Professional telephone demeanor
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Clerk
Hackbarth Delivery Service
10.2022 - Current
Customer Service Representative
US Pack Home Delivery
11.2021 - 10.2022
Office Clerk
Freight Rite
04.2017 - 03.2020
Customer Service Representative
Bayou Warehousing
10.2016 - 04.2017
No Degree -
James Nikki Rowe High School