Olga Reynoso
New York,NY
Summary
Dedicated Care and Admissions Coordinator with 8 years in healthcare and social services, specializing in home care admissions and medical records. Skilled in intake coordination, documentation management, regulatory compliance, and billing accuracy. Focused on delivering client-centered care and fostering cross-department collaboration to drive organizational success.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Advanced Care Alliance
New York, USA
12.2019 - 04.2026
- Scheduled meetings and managed calendars for executive team, enhancing organization and communication.
- Responded to inquiries via phone and email, ensuring timely assistance for clients and team members.
- Maintained confidential files and records in compliance with company policies.
- Conducted comprehensive intake assessments for clients seeking support services.
- Composed written correspondence, including letters, memos, reports, and presentations.
- Entered data into spreadsheets using Microsoft Excel and similar programs.
- Transcribed meeting minutes, capturing essential discussions for accurate and accessible documentation.
- Managed office supplies and inventory to ensure efficient operations.
- Collaborated with team members to advance project initiatives and meet deadlines.
Home Health Coordinator
NY Foundation for Senior Citizens
New York, USA
11.2018 - 12.2019
- Managed a caseload of up to 50 clients at any given time while coordinating multiple facets of their care plans.
- Develop and manage daily schedules for home health aides based on patient needs and contractual obligations.
- Coordinated scheduling to align aide assignments with patient needs.
- Secured coverage for all patients while streamlining staff schedules.
- Resolved scheduling conflicts proactively to maintain service continuity.
Front Desk Administrator
Volunteers of America
New York, USA
05.2016 - 11.2018
- Supervised front desk operations to enhance client experience in high-traffic social services environment.
- Managed appointment scheduling and facility access to streamline administrative workflows.
- Assisted clients with service navigation and intake inquiries.
- Provided crisis intervention and support to survivors of domestic violence.
- Assisted clients in developing safety plans and accessing community resources.
- Coordinated client advocacy efforts with law enforcement and legal professionals to ensure comprehensive support.
- Maintained confidential case files and documented client interactions accurately.
- Supported program leadership with reporting and administrative tasks.
Education
Associate Degree - Criminal Justice
Bronx Community College
Bronx, NY06-2019
Skills
- Office administration
- Medical records management
- Data entry
- Capacity scheduling
- Compliance documentation
- Microsoft Office proficiency
- Conflict management
- Client relations
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
Advanced Care Alliance
12.2019 - 04.2026
Home Health Coordinator
NY Foundation for Senior Citizens
11.2018 - 12.2019
Front Desk Administrator
Volunteers of America
05.2016 - 11.2018
Associate Degree - Criminal Justice
Bronx Community College