Olivia Ajishegiri
Indianapolis,IN
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Noodles & Company
Fishers, Indiana
02.2021 - Current
- Ensured compliance with all safety regulations while performing tasks.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Answered customer questions and provided store information.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Developed strong working relationships with team members to foster collaboration.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed daily opening and closing procedures for the register area.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Retail Sales Associate
Hot Topic
Indianapolis, Indiana
10.2021 - 01.2022
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Demonstrated knowledge of store products and services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed returned merchandise according to company policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Used product knowledge to suggest items to match client needs.
- Helped customers by answering questions and locating merchandise.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Answered customer inquiries regarding product features, pricing, and availability.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized displays to attract customers and promote sales.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Bagged or packaged purchases and wrapped gifts.
- Handled customer complaints in a professional manner.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered store and merchandise questions and led customers to wanted items.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Prepared merchandise for purchase or rental.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Offered suggestions for additional items that may be of interest to customers.
- Participated in team meetings and training sessions.
- Described merchandise and explained use, operation and care.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Greeted customers upon entering the store and provided assistance.
- Handled returns and exchanges according to company policies.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers to determine wants or needs.
- Created price tags and merchandise signs for new items.
Education
High School Diploma -
Carmel High School
Carmel, IN05-2021
Skills
- Cashier training
- Product restocking
- Clear communication
- Customer engagement
- Workload prioritization
- Conflict resolution
- Attention to detail
- Time management
- Safety rules
- Opening and closing procedures
- Product knowledge
- Positive attitude
- Flexible schedule
- Store opening and closing
- Problem-solving
- Workflow coordination
- Empathy and patience
- Punctual and reliable
- New hire training
- Motivational skills
- Escalation handling
- Team collaboration
- Heavy lifting
- Money handling
- Basic math
- Hospitality and accommodation
- Customer service
Timeline
Retail Sales Associate
Hot Topic
10.2021 - 01.2022
Cashier Team Lead
Noodles & Company
02.2021 - Current
High School Diploma -
Carmel High School