Hi, I’m
Olivia Fields
Lansing,MI
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
years of professional experience
1
Certificate
Work History
Taco Bell Restaurant
Shift Manager
03.2023 - 03.2024
Job overview
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
Quality Dairy
Shift Manager
07.2021 - 08.2022
Job overview
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Burger King
Shift Manager
03.2017 - 07.2021
Job overview
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
McDonald's Restaurant
Manager in Training
11.2013 - 01.2016
Job overview
- Enhanced team performance by implementing effective training strategies and management techniques.
- Streamlined operations for increased efficiency, focusing on process improvements and workflow optimizations.
- Reduced employee turnover rates with comprehensive onboarding programs and ongoing professional development opportunities.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Education
Everett High SchoolLansing, MI
High School Diploma
05.2016
Skills
- Schedule oversight
- Inventory Control
- Equipment Troubleshooting
- Quality Assurance
- Multitasking
- Excellent Communication
- Critical Thinking
- Verbal Communication
- Attention to Detail
- Written Communication
- Flexible and Adaptable
- Problem Resolution
Certification
Serv Safe Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
Taco Bell Restaurant
03.2023 - 03.2024
Shift Manager
Quality Dairy
07.2021 - 08.2022
Shift Manager
Burger King
03.2017 - 07.2021
Manager in Training
McDonald's Restaurant
11.2013 - 01.2016
Everett High School
High School Diploma
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