Olivia Floyd
Mooresville,NC
Summary
I am a accomplished Server Manager with a proven track record at Flatiron Kitchen And Taphouse, enhancing team performance and guest satisfaction through training, management and complaint handling. Skilled in operating system management, staff coordination, and achieving customer service targets, I demonstrate a strong blend of technical and interpersonal skills, ensuring operational excellence and loyalty building. I'm a customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences.
Overview
8
8
years of professional experience
Work History
Server Manager
Flatiron Kitchen And Taphouse
Davidson, NC
05.2023 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items.
- Handled guest complaints effectively and offered appreciation to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Oversaw daily operations of service team, and delegated tasks.
Server
JJ Wasabi
Mooresville, NC
06.2017 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
IT Certifications - Cybersecurity
My Computer Career
Charlotte, NC04.2023
Skills
- Operating system management
- Team Training
- Backup Management
- Crew Coordination
- Food Safety
- Guest service
- Organization
- Complaint Handling
- Reliable and Responsible
Timeline
Server Manager
Flatiron Kitchen And Taphouse
05.2023 - Current
Server
JJ Wasabi
06.2017 - 12.2022
IT Certifications - Cybersecurity
My Computer Career