Olivia Gerges
Oviedo,FL
Summary
Proven leader and efficient multitasker, I excelled at McDonald's by enhancing customer engagement and streamlining operations. Mastering both cash handling and team collaboration, I boosted service quality and workplace morale. My proactive approach and problem-solving skills ensured high customer satisfaction and operational excellence, training new staff and maintaining stringent cleanliness standards.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
08.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Biomedical - Physical Therapy
Seminole State College of Florida
Sanford, FLSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Customer Engagement
- Interactive communication skills
- Flexible Schedule
- Integrity and Honesty
- Leadership Qualities
- Heavy Lifting
- Store Opening and Closing
- Resilience and persistence
Languages
Arabic
Native or Bilingual
Timeline
Crew Member
McDonald's
08.2022 - Current
Biomedical - Physical Therapy
Seminole State College of Florida