Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Lendley

Estill Springs,TN

Summary

Friendly , with strong understanding of hospitality and customer service experience. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Hardworking, devoted and caring.

Overview

11
11
years of professional experience

Work History

Waitress

Betty's Diner
Decherd, TN
07.2015 - 10.2021
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Bussed tables as needed during peak hours.
  • Answered questions about menu items, ingredients, and pricing.

Front Desk Receptionist

Zanini
Decherd, TN
01.2020 - 06.2020
  • Accurately entered and updated customer data into the company database system.
  • Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
  • Generated reports to track productivity and identify errors in data entry process.
  • Created spreadsheets to organize large volumes of data for analysis.
  • Answered incoming calls and provided accurate information to customers.
  • Provided product and service information to customers.
  • Followed up on customer inquiries not immediately resolved.
  • Utilized computer technology to handle high call volumes.
  • Documented all call information according to standard operating procedures.

Customer Service Representative

Kroger
Tullahoma, TN
02.2013 - 06.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Set up and activated customer accounts.
  • Maintained accurate records of incoming and outgoing stock levels.
  • Created reports to track inventory, orders, deliveries, and shortages.
  • Coordinated with vendors to ensure timely delivery of products.
  • Resolved customer complaints concerning product quality or availability.

Cashier

Food Lion
Winchester, TN
04.2011 - 02.2013
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Collected payments and provided accurate change.

Education

Psychology

South University
Savannah, GA
05-2026

High School Diploma -

Franklin County High School
Winchester, TN
05.2013

Some College (No Degree) - Education

Motlow State Community College
Tullahoma, TN

Skills

  • Guest Relations Management
  • Customer Service
  • Complaint Resolution
  • Client Relations
  • Positive and Professional

Timeline

Front Desk Receptionist

Zanini
01.2020 - 06.2020

Waitress

Betty's Diner
07.2015 - 10.2021

Customer Service Representative

Kroger
02.2013 - 06.2014

Cashier

Food Lion
04.2011 - 02.2013

Psychology

South University

High School Diploma -

Franklin County High School

Some College (No Degree) - Education

Motlow State Community College

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Olivia Lendley