Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Generic

Olivia Loveless

Phoenix,AZ

Summary

I have always been interested in the medical field because I have a desire to help people in need. I have been in customer service for a couple years now and it has really helped me get out of my comfort zone. I have dealt with plenty of angry customers, both adults and children, and have learned a lot of patience throughout those encounters. I am a team player and I want to help my coworkers in any way that I can, and I strive to make the people I train feel comfortable and welcome in their new environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Ross Dress for Less
Phoenix , AZ
09.2021 - Current
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped customers find specific products, answered questions and offered product advice.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Learned roles of other departments to provide coverage and keep store operational.

Babysitter

Families In My Community
Phoenix , AZ
01.2019 - 07.2022
  • Enforced rules to teach good manners and maintain safe environment.
  • Incorporated music and art activities to encourage creativity and expression.
  • Read stories and played alphabet games to promote early literacy.
  • Used organization and time management skills to multitask and keep children on set schedules.
  • Administered medication and minor first aid to sick and injured children.
  • Instructed and assisted children in eating, toileting and resting to help develop healthy personal habits.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Provided direct-care services for children of varying ages.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Communicated with children's parents or guardians about daily activities, behaviors and related issues.
  • Responsibly watched children while parents were out.
  • Communicated with parents about daily activities and any concerning behaviors.

Party Princess

Private Individual
Phoenix , AZ
05.2021 - 08.2021
  • Posed for pictures with guests and excelled at improvisation and story-telling.
  • Performed at formal and informal events, birthday parties, banquet dinners and cruises.
  • Dressed in costume to create character and provide memorable experience for guests.
  • Told jokes to guests and displayed good humor to encourage laughter and excitement.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.

Education

EMT Training Program

Wizard Education
Phoenix, AZ
12-2022

High School Diploma

Ridgeline Academy
Phoenix, AZ
05-2022

Skills

  • Customer Assistance
  • Organizational Abilities
  • Cleaning and Sanitizing
  • Written and Verbal Communication
  • Staff Training

Certification

  • I have my Wizard Education Certificate for completing the EMT training course.
  • I have my National Registry Certificate and my EMT license.

Affiliations

  • I have always been incredibly involved in my church. I sing the choir, play cello for song services, and have even taught some of the children's Sunday school classes.
  • I have always worked in our sound booth in the past, and I work at the Welcome desk to help new visitors and answer questions they might have.
  • I have always loved music, and have been learning the cello for 6 years now, and have learned piano in the past

Languages

French
Elementary
Japanese
Elementary

Timeline

Cashier

Ross Dress for Less
09.2021 - Current

Party Princess

Private Individual
05.2021 - 08.2021

Babysitter

Families In My Community
01.2019 - 07.2022

EMT Training Program

Wizard Education

High School Diploma

Ridgeline Academy

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Olivia Loveless