Olivia McGuire
Brighton,MI
Summary
Proven operations leader with a strong finance and accounting background, adept in strategic planning and logistics & supply chain management. Excel in enhancing operational efficiency, managing manufacturing and inventory, and overseeing financial operations. Consistently drive improvements in operational outcomes and profitability.
Overview
10
10
years of professional experience
Work History
Director of Operations
Boomn
05.2021 - Current
- Oversee all operations, supply chain, and inventory management for portfolio of 5 e-commerce companies producing annual revenues of $25,000,000+.
- Developed and owned the inventory management system and processes for accurate records.
- Co-lead forecasting demand planning with marketing department to create inventory projections and supply chain plans.
- Evaluated and optimized supply chain, reducing lead times and improving overall operational efficiency.
- Facilitate communication between departments for a unified approach to product development and launch strategies.
- Own all vendor relationships and ordering for manufacturing, warehousing, and fulfillment.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
- Reduced costs with thorough invoice review, analysis, and reconciliation efforts.
- Identified potential risks in the manufacturing process, developing contingency plans as needed to mitigate impact on operations or revenue.
- Evaluated supplier performance regularly, negotiating and taking corrective action when needed to address quality or delivery concerns that impacted company operations or customer satisfaction levels.
Director of Customer Experience
Boomn
08.2019 - 05.2021
- Established and led the customer experience department, developing all systems, processes, and SOPs to deliver top-tier customer service and post-purchase experiences for 20+ e-commerce brands.
- Lead the recruitment process, hiring top candidates for customer service roles and managed their development.
- Developed and implemented customer service strategies to increase overall customer satisfaction.
- Monitored performance metrics and customer feedback data to identify areas for improvement, implementing necessary changes to increase returning customer rate and company profits.
- Collaborated with marketing and operations teams to identify and address key areas of improvement in the customer journey.
Staff Accountant (Accounts Receivable)
KushCo Holdings
09.2018 - 08.2019
- Managed accounts receivable for a $50M/yr company and quickly expanded responsibilities, co-leading and contributing to audits and investigations for external auditors, the Controller, and the President.
- Maintained accurate financial records and prepared monthly bank reconciliations to ensure accuracy of company's financial position
- Reduced month-end closing time by optimizing reconciliation procedures and improving communication among team members.
- Co-lead internal audits, providing requested documentation and findings promptly and accurately.
- Collaborated with external auditors to facilitate the audit, providing necessary documentation as required.
- Managed client credit program, approvals, policies, and procedures to minimized risk while supporting business growth.
Administrative Assistant & Bookkeeper
Joseph DuMouchelle Jewelry Auctioneers
12.2014 - 09.2018
- Managed all operational aspects between two offices in Detroit and New York that generated an estimated $8.1 million in auction sales in 2017.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Education
Bachelor of Science - Business Administration And Management
Wayne State University
Detroit, MI05.2017
Skills
- Leadership
- Data Analysis
- Accounting
- Supply Chain
- Strategic Planning
- Operational Efficiency
- Vendor Management
- Cash Flow Management
- Operations Management
- Inventory Management
Timeline
Director of Operations
Boomn
05.2021 - Current
Director of Customer Experience
Boomn
08.2019 - 05.2021
Staff Accountant (Accounts Receivable)
KushCo Holdings
09.2018 - 08.2019
Administrative Assistant & Bookkeeper
Joseph DuMouchelle Jewelry Auctioneers
12.2014 - 09.2018
Bachelor of Science - Business Administration And Management
Wayne State University
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