Olivia Mendoza
DuPont,WA
Summary
Driven and customer-focused professional with experience at SUBWAY® Restaurants, adept in food preparation and customer service. Excelled in menu recommendations and cash handling, achieving low error rates in sandwich artistry and enhancing customer satisfaction. Skilled in team training and resolving customer issues, demonstrating a blend of technical proficiency and interpersonal effectiveness.
Overview
2
2
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
12.2022 - Current
- Shared information with customers about menu items, preparation methods, and ingredients.
- Assisted customers in choosing menu items by providing food complementing information.
- Executed sandwich artistry duties with very low occurrence of errors.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Seasonal Service Advocate
Target
10.2023 - 02.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Performed follow-up services for dissatisfied customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Delivered goods and products to customer on time and in excellent condition.
Education
Associate of Arts - Art
Pierce College
Lakewood, WA12.2024
High School Diploma -
Steilacoom High School
Steilacoom, WA06.2024
Skills
- Food Preparation
- Food service standards
- Station Setup
- Menu Recommendations
- Menu Memorization
- ID Verification
- Returns processing
- Cash Register Operation
Timeline
Seasonal Service Advocate
Target
10.2023 - 02.2024
Sandwich Artist
SUBWAY®Restaurants
12.2022 - Current
Associate of Arts - Art
Pierce College
High School Diploma -
Steilacoom High School
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