Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Olivia Morgan

Lewisburg,PA

Summary

Experienced in the fast-food and customer service industry with a strong foundation developed over three years at Wendy's. Gained expertise in food preparation, order management, and customer satisfaction, consistently contributing to a positive dining experience. Spent one year at Panera, further honing skills in a fast-paced environment, with a focus on quality service and teamwork. Additionally, one year of babysitting provided valuable experience in responsibility, time management, and communication, ensuring the safety and well-being of children. A well-rounded background in both food service and childcare, with a proven ability to adapt to diverse work settings.

Overview

2
2
years of professional experience

Work History

Crew Member

Panera Bread
08.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Crew Member Team Leader

Wendys Fast Food
07.2022 - Current
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
  • Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.

Babysitter

Lewisburg Pennsylvania
04.2023 - 08.2024
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Planned fun outings and educational activities to keep children entertained.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.

Education

High School Diploma -

Lewisburg Area High School
Lewisburg, PA
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Scheduling Management
  • Customer Engagement
  • Interactive communication skills
  • Cash Handling
  • Learning Agility
  • Empathy

Hobbies

In my free time, these are some activities that I enjoy:


- ceramics/pottery

- baking

- running

- reading

- writing (poetry/short stories)


Most notably when I was residing in California, I won third place in a short horror story contest in my county and was published in a small journal. 

Timeline

Crew Member

Panera Bread
08.2023 - Current

Babysitter

Lewisburg Pennsylvania
04.2023 - 08.2024

Crew Member Team Leader

Wendys Fast Food
07.2022 - Current

High School Diploma -

Lewisburg Area High School

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Olivia Morgan