Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Morgan

Lewisburg,PA

Summary

Experienced in the food and customer service industry with a strong foundation developed over years of gainful employment. Gained expertise in food preparation, order management, and customer satisfaction, consistently contributing to a positive dining experience. Work history has provided a background in time management, de-escalation, with a focus on quality service and teamwork. Proven ability to work in various work settings with diverse constituents. Working in childcare provided valuable experience in responsibility, time management, and communication, ensuring the safety and well-being of children. A well-rounded background in both food service and youth engagement with a proven ability to adapt to dynamic work settings.

Overview

2
2
years of professional experience

Work History

Crew Member

Panera Bread
Lewisburg, PA
08.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service.
  • Maintained all assigned work areas to promote clean and professional image.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Crew Member Team Lead

Wendys Fast Food
Lewisburg, PA
07.2022 - Current
  • Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
  • Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.

Childcare Technician

Lewisburg Pennsylvania
Lewisburg, PA
04.2023 - 08.2024
  • Communicated positively with youth and adults.
  • Improved assigned work area through operational organization by picking up toys and straightening up the playroom.
  • Prepared healthy, age-appropriate snacks and meals.
  • Handled conflicts effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces, to prevent the spreading of germs.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Planned educational and enjoyable outings to keep youth entertained.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.

Education

Bachelor of Arts - Psychology

Hofstra University
Hempstead, NY
05-2027

High School Diploma -

Lewisburg Area High School
Lewisburg, PA
06.2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Scheduling Management
  • Customer Engagement
  • Interactive communication skills
  • Cash Handling
  • Learning Agility
  • Empathy

Timeline

Crew Member

Panera Bread
08.2023 - Current

Childcare Technician

Lewisburg Pennsylvania
04.2023 - 08.2024

Crew Member Team Lead

Wendys Fast Food
07.2022 - Current

Bachelor of Arts - Psychology

Hofstra University

High School Diploma -

Lewisburg Area High School

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Olivia Morgan