Olivia Nucci
Grand Island,NY
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Hostess
Olive Garden Restaurant
08.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Relayed guest comments or suggestions to manager on duty for further action.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
Food Service Worker
Casey's Cabana
06.2019 - 08.2022
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
No Degree - Nursing
SUNY At Buffalo
Buffalo, NY05.2026
High School Diploma -
Grand Island Senior High School
Grand Island, NY06.2022
Skills
- Guest Experience Management
- Front of House Management
- Assigning Tables
- Train Staff
- Warm and Friendly
Timeline
Hostess
Olive Garden Restaurant
08.2021 - Current
Food Service Worker
Casey's Cabana
06.2019 - 08.2022
No Degree - Nursing
SUNY At Buffalo
High School Diploma -
Grand Island Senior High School
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