Olivia Roberts
Ellison Bay,WI
Summary
Adept at enhancing customer experiences, I excelled in high-volume dining settings at Balagio, mastering group reservations management and demonstrating exceptional team collaboration. My knack for greeting guests with a friendly demeanor and expertise in floor plan organization significantly boosted efficiency. My role as a Cookie Decorator at Sugar Shack Bakery further honed my precise, creative skills in cookie design.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Balagio
Mokena, IL
09.2024 - 05.2025
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining area to assess server capacity and estimate wait times.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Greeted customers and escorted them to their tables.
Zipline Guide
Lakeshore Adventures
Baileys Harbor, WI
05.2022 - 08.2024
- Ensured that all participants met the necessary physical requirements for participation in the tour activities.
- Displayed excellent customer service skills while interacting with guests from various backgrounds and cultures.
- Observed guests closely while they were participating in activities to ensure their safety at all times.
- Established positive relationships with customers by providing friendly conversation throughout their experience.
Cookie Decorator
Sugar Shack Bakery
New Lenox, IL
01.2021 - 05.2024
- Assisted in baking and decorating cookies with royal icing, fondant, gel food coloring, and other ingredients.
- Measured and weighed ingredients to prepare dough for recipes.
- Finished baked goods with glazes, icings and other toppings.
- Collaborated with bakery staff to develop new recipes for customized cookie designs.
- Troubleshot technical issues related to the production of decorated cookies.
Education
Associate of Science - Dental Hygiene
Joliet Junior College
Joliet, ILSkills
- Dining customer service
- High-volume dining
- Table setting arrangements
- Group reservations management
- Active learning
- Team collaboration
- Table bussing
- Friendly demeanor
- Floor plan organization
- Greeting guests
Timeline
Restaurant Hostess
Balagio
09.2024 - 05.2025
Zipline Guide
Lakeshore Adventures
05.2022 - 08.2024
Cookie Decorator
Sugar Shack Bakery
01.2021 - 05.2024
Associate of Science - Dental Hygiene
Joliet Junior College
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