Olivia Russell
Student
Bradford,MA
Summary
Eager management capabilities always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Dedicated childcare special needs worker inspired by providing children warm, nurturing environments for optimal development. Driven to coordinate activities focused on skill-building, social development and positive interactions. Skilled in planning and preparing nutrient-dense meals to support strong growth, while managing allergens, medications and dietary restrictions.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Server
Paradiso
Swampscott, MA
02.2022 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Host
Paradiso
Swampscott, MA
02.2021 - Current
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Childcare Worker
Cathrine N Mcconnell
Bradford, MA
07.2021 - 08.2021
- Prepared healthy foods and beverages for child based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Created and implemented diverse educational strategies to boost development.
- Administered prescribed medication in liquid format when child was ill.
- Kept notes of behavior issues, food served and medications administered to child.
- Planned and guided appropriate tasks like reading, crafts and music.
- Distributed food, napkins and beverages in preparation for snack time.
- Consulted with family for their special needs child to discuss activities, medical necessities and behaviors for child.
- Kept areas clean, organized and stocked and sanitized surfaces and toys.
- Logged information regarding naps, feedings and any medications administered.
- Introduced the idea of the possibility of music therapy to assist with the special needs of their child.
Shift Manager
Starbucks
Salem, MA
09.2019 - 04.2020
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Tracked receipts, employee hours and inventory movements.
- Trained back-up associates and led crew members in managing operations of storefront.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Recruited and interviewed candidates for management to evaluate readiness and fit for position.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Teaching Assistant Volunteer (Senior Project)
Marblehead School Of Music
Marblehead, MA
03.2018 - 06.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Recorded notes for instruction.
- Tutored students in various music technique and instruments.
- Implemented practice exercises and group assignments to assist students in quick information grasping.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Education
High School Diploma -
Swampscott High School
Swampscott, MA 09.2016 - 05.2018
Bachelor of Arts - Music Education
Salem State University
Salem, MA 09.2018 - 05.2022
Skills
Guest relations management
Timeline
Server
Paradiso
02.2022 - Current
Childcare Worker
Cathrine N Mcconnell
07.2021 - 08.2021
Host
Paradiso
02.2021 - Current
Shift Manager
Starbucks
09.2019 - 04.2020
Bachelor of Arts - Music Education
Salem State University
09.2018 - 05.2022
Teaching Assistant Volunteer (Senior Project)
Marblehead School Of Music
03.2018 - 06.2018
High School Diploma -
Swampscott High School
09.2016 - 05.2018
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