Olivia Sliger
Summary
Experienced waiter with strong customer service skills and expertise in high-volume dining environments. Delivers exceptional guest experiences through effective communication and efficient table management. Enhances team productivity and workflow, driving customer satisfaction and repeat business in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Server
Heights tacos and tamales
Little Rock , AR
06.2025 - Current
- Delivered exceptional customer service, fostering memorable dining experiences.
- Managed guest orders accurately to ensure seamless service flow.
- Promoted daily specials and effectively upsold menu items, increasing guest satisfaction.
- Handled customer inquiries and resolved issues efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items and service protocols.
Banquet events
Capital hotel
Little Rock, US
09.2024 - 11.2025
- Experience with multi-course meal service and knowledge of formal dining etiquette.
- Streamlined setup, service, and breakdown of large banquet events to enhance guest experience.
- Adhered to banquet event specifications for china, linen, glass, and silver setup to ensure event quality.
- Attended meetings to understand function specifics, such as guest expectations and hotel requirements
- Served food and drinks to guests, set tables, and assisted with event planning.
- Banquet servers should have strong customer service and communication skills, and be able to work well with kitchen and event staff
Marketing
BrightStar Care
Little Rock, US
07.2023 - 09.2024
- Collaborated with other health care agencies through meetings to build professional networks.
- Developed creative marketing strategies including gift baskets, event attendance, and outreach to local nursing homes and hospitals.
- Answered general office calls and communicated effectively with team members to ensure smooth operations.
- Supported the recruiting process by evaluating resumes, performing background checks, and issuing badges.
- Collecting information from new clients and entering it into the database
- Answer general calls in the office and communicate with team mates.
- Brightstar care is a medical staffing agency as well as providing home care to clients.
Manager
Sonic
Little Rock, US
01.2023 - 07.2023
- Ensured all employees wore proper uniforms and followed procedures throughout shifts to maintain operational standards
- Assigning chores and breaks to crew members and being attentive to ensure proper procedures are being carried out everyday
- Prepared drinks and ice cream for guests and expedited order fulfillment.
- Counting drawer and counting carhops money everyday followed by taking the Daily Cash earnings to the back to be deposited every day.
- Assigning chores and breaks to crew members and being attentive to ensure proper procedures are being carried out every day
- Filling out paperwork every day to log the temperatures of certain food, fryers, grills and freezers
- Counting drawer and counting carhops' money everyday followed by taking the Daily Cash earnings to the back to be deposited every day.
- Stocking things like napkins, bags, cups, lids, ice cream etc. and prepping food for the next day.
Server
IHOP
Little Rock, US
09.2022 - 01.2023
- Great all guests with a friendly attitude
- Completing the customers' drink and food order is correct
- Provided napkins and condiments to enhance customer dining experience
- Periodically check up on my tables and be on alert for anything a customer needs
- Handling cash / pos system to complete all order transactions
- Making sure my section and the restaurant is swept, wiped down and stocked up.
Server
Cracker Barrel Old Country Store
Bryant, US
06.2021 - 11.2021
- Guided guests through menu options by leveraging in-depth knowledge of food, beverages, and ingredients to enhance their dining experience.
- Delivered prompt service to customers, contributing to high satisfaction levels and positive dining experiences.
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.
- Moved and arranged tables, chairs, and place settings.
- Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.
- Welcomed and seated guests with courtesy, efficiently providing menus and accurately recording drink orders to streamline service.
- Moved and arranged tables, chairs, and place settings, as well as organized seating for groups with special needs.
Assistant Manager
Sonic Drive-In
Bryant, US
06.2020 - 06.2021
- Assigned daily breaks and chores to team members to maintain workflow
- Verified cash and coin amounts for Carhops at end of shifts to ensure accountability
- Handled internal and external conflicts to maintain a positive work environment.
- Resolving conflicts (internal and external)
- Making drinks, shakes and blasts to Sonic's standards and running orders out to customers.
- Answering headset and efficiently taking customers' orders
- Performed sweeping, trash removal, dishwashing, stocking, and lifting heavy boxes.
- Monitored team members' tasks to ensure compliance with daily performance standards
Education
High School -
Bryant High School
Bryant, ARSkills
- Order management
- Order processing
- Menu knowledge
- Customer service
- Client relationship building
- Tip management
- Solution-oriented
- Skilled collaborator
Timeline
Server
Heights tacos and tamales
06.2025 - Current
Banquet events
Capital hotel
09.2024 - 11.2025
Marketing
BrightStar Care
07.2023 - 09.2024
Manager
Sonic
01.2023 - 07.2023
Server
IHOP
09.2022 - 01.2023
Server
Cracker Barrel Old Country Store
06.2021 - 11.2021
Assistant Manager
Sonic Drive-In
06.2020 - 06.2021
High School -
Bryant High School