Olivia Reinhardt
Houston,TX
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
4
4
years of professional experience
Work History
Sales Associate
CBD American Shaman
Houston, TX
08.2021 - 05.2022
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales by offering advice on purchases and promoting additional products.
- Sampled CBD Products for customers in store
- Discussed and educated customers on the benefits of CBD and what kind of relief or boost they may be looking for.
- Solved customer challenges by offering relevant products and services.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier
Comic Vault
Houston, TX
01.2021 - 03.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Stocked, tagged and displayed merchandise as required.
- Mentored new team members on sales software system operation.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Addressed customer needs and made product recommendations to increase sales.
Sales Associate
Central Spy Shop
Houston, TX
03.2019 - 01.2021
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Waitress
Big City Wings
Houston, TX
01.2019 - 03.2019
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Checked identification to enforce age regulations for alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Childcare Provider
Little Hearts Learning Center
Houston, TX
11.2018 - 12.2018
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained effective schedule balance between rest periods, active play and instruction.
Hostess
Chili's
Houston, TX
02.2018 - 04.2018
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Childcare Provider
Kids In Action
Kingwood, TX
02.2017 - 12.2017
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Developed lessons and activities to promote children's physical and emotional development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Kept notes of behavior issues, food served and medications administered to children.
- Managed safety and security of all children under care.
Hostess
RA Sushi Bar Restaurant
Houston, TX
06.2016 - 12.2016
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Kingwood Park High School
Kingwood, TX05.2016
Skills
- Product and Service Sales
- Exceptional Customer Service
- Multi-tasking strength
- Stocking and Replenishing
- Relationship building
- Sales trends
Timeline
Sales Associate
CBD American Shaman
08.2021 - 05.2022
Cashier
Comic Vault
01.2021 - 03.2021
Sales Associate
Central Spy Shop
03.2019 - 01.2021
Waitress
Big City Wings
01.2019 - 03.2019
Childcare Provider
Little Hearts Learning Center
11.2018 - 12.2018
Hostess
Chili's
02.2018 - 04.2018
Childcare Provider
Kids In Action
02.2017 - 12.2017
Hostess
RA Sushi Bar Restaurant
06.2016 - 12.2016
High School Diploma -
Kingwood Park High School
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