Olujimi Ayomide
Beasley,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Twinkle Postal & Shipping Logistics
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively
- Maintaining professionalism and a positive attitude under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Attract customers by promoting the company positively, answering questions, and addressing concerns as they arise
- Prepare customers' reports by gathering data collected during customers interactions
- Ultimately responsible for ensuring customer satisfaction
Internship/Copywriter
Mediacraft Associate
06.2023 - 12.2023
- Customized brand message to reach and capture target audience interest and drive engagement.
- Writing of stories
- Uploading stories in the backend
- Creation of compelling content for website landing pages, blog posts, press articles, and email newsletters.
- Managed competing deadlines with efficiency.
- Created content for websites and online publications.
Education
Bachelor of Arts In History and Diplomatic Studies - History And Diplomatic Sudies
Olabisi Onabanjo University
Ogun State, Nigeria04.2023
High School Diploma -
Barachel Model College
Ogun State, Nigeria08.2018
Skills
- Time management
- Great computer skills
- Effective communication skills
- Writing
- Fast learner
- Active listening
- Attention to detail
- Customer service
- Risk analysis and management
- Problem Solving
- Call center experience
- Microsoft Excel
Certification
Introduction to Data Analysis
Excel Basis For Data Analysis
Issued by- Coursera
Timeline
Customer Service Representative
Twinkle Postal & Shipping Logistics
12.2023 - Current
Internship/Copywriter
Mediacraft Associate
06.2023 - 12.2023
Bachelor of Arts In History and Diplomatic Studies - History And Diplomatic Sudies
Olabisi Onabanjo University
High School Diploma -
Barachel Model College
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