Omar Cerna
Dallas,TX
Summary
Highly skilled Janitorial Manager offering vast experience in supervising cleaning staff, managing supplies, and ensuring cleanliness of commercial buildings. Strengths include strong leadership, effective communication skills, and a knack for problem-solving to ensure optimal functioning of janitorial operations. Previous roles demonstrate significant improvement in maintaining cleanliness standards and streamlining waste management procedures.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
13
13
years of professional experience
Work History
Manager of Operations
Southern Cleaning Services Inc.
Dallas
11.2021 - Current
- Prepared and presented reports on operational performance to executive leadership and board members.
- Analyzed operational data to identify trends, making data-driven decisions to improve performance.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and partners.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Supervisor
Caseco team LLC
Dallas, TX
10.2018 - 10.2021
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Trained new employees on company policies and procedures.
- Organized client meetings to provide project updates.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Directed and supervised team of 15 employees in daily operations.
Supervisor
Entrust One Facility Services
Dallas, TX
01.2012 - 06.2016
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Trained new employees on company policies and procedures.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Organized client meetings to provide project updates.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Education
High School Diploma -
South Hills
Fort Worth, TX11-2012
Skills
- Staff recruitment
- Employee training
- Goal setting
- Project management
- Problem-solving
- Safety procedures
- Documentation and reporting
- Customer service
- Task delegation
- KPI tracking
- Fluent bilingualism
- Food safety and sanitation
- Supervisory experience
- Team management
- Work scheduling
- Janitorial process improvement
- Organizational skills
- Facilities inspection
- Staff scheduling
Timeline
Manager of Operations
Southern Cleaning Services Inc.
11.2021 - Current
Supervisor
Caseco team LLC
10.2018 - 10.2021
Supervisor
Entrust One Facility Services
01.2012 - 06.2016
High School Diploma -
South Hills