Omar Tobon
San Diego,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Benefits Specialist
Wills Watson Tower
09.2023 - Current
- Provided exceptional customer service to employees, addressing concerns regarding their benefits packages.
- Educated employees on available benefit options, enabling informed decision-making during open enrollment periods.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Front Desk Agent
Comfort Inn By Choice Hotels
11.2021 - 09.2023
- Interacted kindly with guests, offering assistance and support
- Resolved guest issues with creative solutions, escalating major concerns to management
- Evaluated negative situations and took alternate courses of action to avoid conflict
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined front desk operations for improved efficiency and faster service delivery.
Delivery Driver
Amazon Flex
11.2020 - 05.2022
- Loaded truck and properly secured items to prevent damage for deliveries.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Warehouse Associate
Summit Distribution Inc
03.2020 - 11.2021
- Operated forklifts and pallet jacks to transport shipments and equipment
- Moved products and equipment to appropriate locations to maintain workspace cleanliness
- Inspected products for defects and damages and reported discarded items to supervisors
- Identified and removed safety and sanitation hazards from work areas.
- Completed cycle counts and monthly inventory.
Operator, Assistant Manager
Carousels Inc
09.2017 - 10.2020
- Cash out and safely deposit over $1000 each shift
- Maintained hands-on knowledge of job roles and regularly
- Stepped in to perform business duties
- Communicated with clients to address questions, concerns.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier And Cook
SEAPORT DELI
03.2016 - 03.2020
- Leveraged POS system to perform purchase transactions for team members and customers
- Provided efficient and courteous service to customers
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Altus Charter School of San Diego
San Diego, CA06.2017
Skills
- Attention to Detail
- Organizational Skills
- Problem-Solving Skills
- Cash Handling
- POS Systems
- Pallet Jack Operations
- Forklift Operations
- Quality Control
- Spanish Translation
Timeline
Benefits Specialist
Wills Watson Tower
09.2023 - Current
Front Desk Agent
Comfort Inn By Choice Hotels
11.2021 - 09.2023
Delivery Driver
Amazon Flex
11.2020 - 05.2022
Warehouse Associate
Summit Distribution Inc
03.2020 - 11.2021
Operator, Assistant Manager
Carousels Inc
09.2017 - 10.2020
Cashier And Cook
SEAPORT DELI
03.2016 - 03.2020
High School Diploma -
Altus Charter School of San Diego