Omar Torres
Los Angeles,CA
Summary
My entire career thus far has solely been in customer service and coffee preparation. They are my strongest areas of expertise, and I am always eager to learn and develop them with any opportunity that may be presented. Along with that, I find it important to develop and maintain a strong sense of community between colleagues and customers alike to foster a welcoming environment for all parties.
Overview
4
4
years of professional experience
Work History
Barista Shift Supervisor
Tierra Mia Coffee
Los Angeles, CA
02.2023 - Current
- Supervised daily operations and ensured high-quality beverage preparation.
- Trained and mentored new baristas in coffee brewing techniques and customer service standards.
- Implemented best practices for cleanliness and sanitation, enhancing overall store environment.
- Resolved customer complaints promptly, fostering a positive experience and loyalty.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista
My Place Cafe
Altadena, CA
09.2022 - 01.2023
- Operated espresso machines and equipment, ensuring consistent beverage quality.
- Maintained cleanliness and organization of work area to comply with health standards.
- Developed knowledge of menu items, enabling personalized recommendations for customers.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
Smidt Tech High School
Los Angeles, CA06-2019
Skills
- Cleanliness maintenance
- Customer service
- Team collaboration
- Espresso machine operation
- Adaptability to change
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Barista Shift Supervisor
Tierra Mia Coffee
02.2023 - Current
Barista
My Place Cafe
09.2022 - 01.2023
High School Diploma -
Smidt Tech High School