Omar Alejandro Perez Osobampo
Summary
Results-driven Automotive Sales Manager with over 10 years of progressive experience in the automotive industry, combining expertise in sales leadership, finance operations, and customer relationship management. Proven success driving dealership profitability, developing high-performing teams, and delivering exceptional customer experiences, consistently achieving customer satisfaction scores above 95%. Experience spanning luxury and domestic brands, including Cadillac, Genesis, Hyundai Motor Company, and Ford Motor Company.
Recognized for strong leadership, strategic deal structuring, negotiation, team development, and process improvement. Adept at maximizing revenue opportunities, improving operational performance, and building lasting client relationships while maintaining a customer-first approach. Committed to driving sales growth, increasing market share, and achieving organizational goals through effective leadership and execution
Overview
16
16
years of professional experience
Work History
Sales Manager
Perry Ford
National City, USA
02.2024 - Current
- Managed team by conducting weekly finance CIT meetings with finance associates and coordinating with marketing partners CarGurus, Auto Trader, Team Velocity.
- Developed innovative strategies to enhance customer engagement, resulting in personalized 1-1 experiences.
- Conducted weekly training sessions for sales personnel to enhance product knowledge and sales techniques.
- Facilitated weekly meetings with sales managers to establish goals and ensure alignment with performance expectations.
- Working together with the Service department and approving reconditioning, wholesale of trade ins.
- Comparing monthly ads with competitors to stay relevant and attract customers from our PMA and neighboring areas.
- Weekly meetings with Ford Credit and dealerships owner to optimize customer experience and enhance profitability.
Finance Director
HYUNDAI/GENESIS of Escondido
Escondido, USA
08.2023 - 01.2024
- Processed loan and registration documents, conducting customer needs assessments on driving habits and vehicle utilization to enhance customer satisfaction.
- Informed customers of maintenance upgrade options after 3 years of free maintenance, facilitating informed decision-making.
- Explain the difference between the factory warranty (10 years/100k miles) and upgraded factory VSC.
- Offered lease excess wear protection with comprehensive responses to customer inquiries, ensuring clarity and confidence in purchase decisions.
- Achieve a PVR above $2,000 and maintain CIT under 10 days.
Finance Director
CADILLAC/GMC/BUICK of Carlsbad
Carlsbad, USA
08.2022 - 08.2023
- Finalized registration and loan documentation to enhance customer satisfaction.
- Processed purchase paperwork quickly to meet customer needs.
- Inform consumers of maintenance requirements and upsell to secure customer retention and high satisfaction.
- Educated customers on manufacturer products to optimize vehicle performance.
Finance Director
DCH Acura of Temecula
Temecula, USA
03.2022 - 08.2022
- Increased store numbers above $3,000 PVR while diversifying clientele to include sub-prime customers.
- Solicited customer reviews and surveys after documentation to gauge satisfaction levels.
- Coordinated with service and sales teams to address unscheduled work complaints and followed up on Due Bills.
Finance Manager
North County Ford
, USA
02.2016 - 01.2022
- Maintained PVR above $3,000 with penetration above 50% for VSC and maintenance plans.
- Followed up with customers post-sale to gather feedback and address inquiries, enhancing customer retention.
- Achieved high customer satisfaction ratings on surveys, reflecting commitment to service quality.
Finance Manager
Perry Ford of National City
National City, USA
02.2012 - 02.2016
- Verified documentation for loan finalization, ensuring compliance and accuracy.
- Secured financing by assessing creditworthiness and successfully upsold aftermarket goods.
- Compiled weekly reports on profitability and payables, facilitating timely funding of deals within 9 days.
Sales
Ken Grody Ford
, USA
02.2011 - 02.2012
- Assessed customer needs and recommended suitable vehicles, enhancing customer experience.
- Collected financial information and established payment terms, facilitating transactions.
- Followed up with customers to ensure satisfaction and secure referrals, strengthening customer relationships.
Sales/Finance
Heller Ford
, USA
03.2010 - 02.2011
- Collaborated with sub-prime clientele to finalize deals and increase profitability.
- Secured over 50% penetration on VSC while sustaining PVR above $1,300.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Business/Accounting -
DeVry University
High School Diploma -
Escondido High School
Skills
- Sales
- Account Management
- Lead Management
- Negotiation skills
- Customer relationship management
- E-Leads
- Route One
- Drive Centric
- CUDL
- CDK
- Advent
- Arkona
- Microsoft Word
- Excel
- Outlook
- Team building
- Employee training
- Coaching skills
- Verbal Communication
- Written Communication
- Bilingual Communication
- Effective communication
- Problem solving
- Time management
- Account Management
Personal Philosophy
Lead by example and Do as I do, not as I say. I sell products using this ideology, believing that helping others also helps myself.
Timeline
Sales Manager
Perry Ford
02.2024 - Current
Finance Director
HYUNDAI/GENESIS of Escondido
08.2023 - 01.2024
Finance Director
CADILLAC/GMC/BUICK of Carlsbad
08.2022 - 08.2023
Finance Director
DCH Acura of Temecula
03.2022 - 08.2022
Finance Manager
North County Ford
02.2016 - 01.2022
Finance Manager
Perry Ford of National City
02.2012 - 02.2016
Sales
Ken Grody Ford
02.2011 - 02.2012
Sales/Finance
Heller Ford
03.2010 - 02.2011
Business/Accounting -
DeVry University
High School Diploma -
Escondido High School