Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Omer Osman

Grayson,GA

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Representative

T-Mobile
Dacula, GA
09.2022 - Current
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Performed market research to identify potential sales opportunities.
  • Provided technical support for customers using the company's products or services.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Performed regular follow-ups with prospects to close deals in a timely manner.

Claims Adjuster

Progressive
Atlanta, GA
08.2020 - 09.2022
  • Reviewed medical records, police reports and other documents related to claim investigations.
  • Adhered strictly to departmental guidelines; ensured that all activities were compliant with applicable state laws.
  • Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
  • Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.

Quality Specialist

CSL Plasma
Lawrenceville, GA
01.2019 - 03.2020
  • Interpreted data from various sources such as lab tests, surveys, and customer feedback to determine areas needing improvement.
  • Prepared reports on product defects to identify trends in quality issues.
  • Participated in brainstorming sessions regarding potential improvements for current products.
  • Provided technical support to other departments on quality-related matters.
  • Monitored supplier performance to ensure parts met company specifications.
  • Maintained records of test results, QC and QA activities, and related documents.

Education

Quality Assurance - Computer And Information Sciences

Syntax
Chantilly, VA
08-2024

Some College (No Degree) - Computer And Information Sciences

Georgia State University
Atlanta, GA

Skills

  • Business Development
  • Territory sales
  • Account Servicing
  • Sales Development
  • Client Service
  • Account development
  • Customer Service
  • Customer Relationship Building
  • Upselling and Cross Selling
  • Strategy Development

Certification

  • Certitified Quality Assurant Specialist

Languages

English
Native/ Bilingual
Arabic
Full Professional
Amharic
Professional
Java
Full Professional

Timeline

Sales Representative

T-Mobile
09.2022 - Current

Claims Adjuster

Progressive
08.2020 - 09.2022

Quality Specialist

CSL Plasma
01.2019 - 03.2020

Quality Assurance - Computer And Information Sciences

Syntax

Some College (No Degree) - Computer And Information Sciences

Georgia State University

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Omer Osman