ORBERDELLA GERNICE FINLEY
North Vegas,NV
Summary
SUMMARY OF QUALIFICATIONS Experienced and skilled hospitality cleaning professional with extensive experience in housekeeping, Guest service, focused on achieving goals, strong organizational and interpersonal skills. Trustworthy, ethical and confident with individuals at all levels. Detail oriented and resourceful in completing Projects; able to multi-task effectively, Constantly seek ways of improvement. Areas of expertise Evaluates the performances of Specialist I and SP2 (Cleaning Specialists) Operations Management Maintain ongoing training initiatives (daily & monthly) Knowledge of proper cleaning techniques and chemical handling Writing Standard Operating Procedures (SOP) Weekly supply ordering Balancing monthly supply budget Interviewing Potential Team members Kronos Virtual Roster HOTSOS Scheduling
Overview
19
19
years of professional experience
Work History
Internal Maintenance Manager
Venetian|Palazzo
08.2018 - 08.2023
- Key Responsibilities
- Supervises and manage cleanliness of public areas including exterior and pools
- Develop and maintain 5 – Star standards
- Oversee 42 team members per shift daily
- Resolve guest complaints, ensuring guest satisfaction
- Assist Director of Internal Maintenance in directing day-to-day operations of department
- Financial
- Focus on achieving goals or objectives of department using available resources (staff and budget)
- Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures
- Weekly/Monthly Inventory ordering
- Balancing daily and monthly supplies
- Leadership
- Monitors team performance in all phases of service and job functions
- Monitors staff and organize department functions in accordance with company guidelines
- Constantly seeking ways to improve quality of service
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Tower Manager
Venetian Hotel
01.2012 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Housekeeping Floor Manager
Venetian Hotel, Vegas
01.2010 - 01.2012
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
Logistic Specialist
JT3
01.2005 - 01.2006
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
Education
None - Computers Information System Analyst
DeVry University
Downers Grove, ILSkills
- Current Good Manufacturing Practices (CGMP)
- Employee Performance Evaluations
- Predictive and Preventive Maintenance
- Continuous Improvements
- Stress Tolerance
- Train Workers
- Dependable and Consistent
- Employee Scheduling
- Inventory Replenishment
- Deadline Management
- Safety Protocols
- Spreadsheet Tracking
- Profit and Loss Reporting
- Team Leadership
- Staff Management
- Safety Monitoring
Timeline
Internal Maintenance Manager
Venetian|Palazzo
08.2018 - 08.2023
Tower Manager
Venetian Hotel
01.2012 - 01.2018
Housekeeping Floor Manager
Venetian Hotel, Vegas
01.2010 - 01.2012
Logistic Specialist
JT3
01.2005 - 01.2006
None - Computers Information System Analyst
DeVry University
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