ORESTES GARCIA
Fort lauderdale
Summary
Experienced sales leader with a proven track record in driving growth and optimizing performance. Demonstrated expertise in developing effective sales strategies and cultivating strong client relationships. Committed to fostering team collaboration and adapting to evolving needs to achieve desired outcomes. Proficient in team management, market analysis, and strategic planning. Recognized for reliability, flexibility, and a goal-oriented mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Insurance Advisor
Elite Agency
Deerfield Beach, FL
01.2025 - Current
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
- Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
- Exceeded company-set sales targets regularly through diligent follow-ups with prospects as well as upselling and cross-selling techniques to existing clients.
- Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
DISTRICT MANAGER
T-Mobile
01.2019 - 01.2025
- Developing and executing sales strategies to meet or exceed revenue targets
- Building and managing a team of sales representatives
- Identifying new business opportunities and developing partnerships with key customers
- Conducting market research to stay informed of trends and competition
- Providing sales training and coaching to team members to improve performance
- Monitoring and analyzing sales data to make informed decisions
- Collaborating with other departments such as marketing and product development to drive growth
- Maintaining a thorough knowledge of company products and services
- Building and maintaining positive relationships with customers
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
Education
Dental Assistant -
Broward College
Fort Lauderdale, FL08-2013
Skills
- Teamwork and collaboration
- Health insurance regulations
- Client relationship management
- Sales training
- Market research
- Networking skills
- CRM software experience
- Upselling strategies
- Cross-selling techniques
- Financial acumen
- Negotiation
- Customer service
- Problem-solving
- Excellent communication
- Adaptability and flexibility
- Decision-making
Accomplishments
- RSM Vision Club winner, 12/01/17
- RSM Vision Club winner, 12/01/18
- Winners Circle Top 50 Nationally ranked district, 12/01/21
- Winner Circle Top 50 Nationally ranked district, 12/01/22
Certification
- Licensed Insurance Agent/Broker - Florida Department of Insurance.
- Infection Control Certification (ICE) - Dental Assisting National Board (DANB).
- Expanded Functions Dental Assistant (EFDA) - Florida Dental Board.
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Health Insurance Advisor
Elite Agency
01.2025 - Current
DISTRICT MANAGER
T-Mobile
01.2019 - 01.2025
Dental Assistant -
Broward College
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