Oscar Dorantes
Henderson
Summary
Experienced hospitality professional skilled in guest relations and staff training. Enhances brand compliance and drives revenue growth through effective team development. Committed to delivering exceptional service and creating memorable guest experiences.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Trump International Hotel Las Vegas
Las Vegas
01.2026 - Current
- Implemented new Standards of Operations and conducted Brand Standard Audits to maintain luxury brand standards, providing training for front desk agents.
- Trained front desk agents to effectively uphold brand expectations, enhancing guest service quality.
- Oversaw inventory management for 1,500 hotel rooms on Las Vegas strip, ensuring optimal availability and organization.
Rooms Operations Manager
Portola Hotel & Spa
Monterey
04.2024 - 01.2026
- Managed daily hotel operations to ensure exceptional guest experiences.
- Enhanced service quality through oversight of staff training and development
- Tailored luxury hotel experiences to each guest using AAA Four Diamond Standards
- Collaborated with department heads to ensure group preparedness, fostering returning business
Welcome Desk Manager
Marriott International
San Francisco
11.2023 - 04.2024
- Spearheaded GSS training. Helped W SF to become from #13 to top 3 W Hotel in North America for Staff Service and Elite Appreciation.
- Managed daily front desk operations and guest services.
- Trained and mentored new staff on customer service standards.
- Coordinated room assignments and reservations for guest satisfaction.
Rooms Controller Manager
New York - Times Square
New York
07.2021 - 11.2023
- Spearheaded Q4 2022 upgrade initiative, leveraging World Cup to drive team efforts that generated $16,360 in upsell revenue.
- Led team as GSS Champion, achieving Intent to Recommend & Elite Appreciation benchmarks in 2022.
- Received recognition for outstanding customer service through Guest Satisfaction Survey mentions; facilitated training for BSA audit standards.
Front Desk Agent
Fairfield Inn & Suites
New York
08.2020 - 07.2021
Front Desk Agent
Monterey Marriott
Monterey
09.2019 - 08.2020
- Contributed to the award of one of the top 3 properties in customer service in the Bay Area.
- Greeted guests warmly and provided check-in assistance.
- Managed reservations using hotel management software efficiently.
- Responded to guest inquiries and resolved issues promptly.
Account Executive
KION-CBS, Telumundo, The CW
03.2019 - 09.2019
- Collaborated with advertising agencies and local companies to develop strategic television and digital advertising solutions that enhanced business growth.
- Negotiated contracts with Kaiser Permanente and Seaside Police Department, establishing partnerships that expanded service offerings.
- Developed strong relationships with clients to understand their needs and preferences.
- Coordinated marketing campaigns across multiple platforms to increase brand awareness.
- Conducted market research to identify trends and opportunities for growth.
Management Assistant
Enterprise Rent-A-Car
02.2016 - 01.2017
- Coordinated administrative tasks for management across Monterey Bay to San Francisco region.
- Received highest customer service rating out of all rental branches in the south region at the Watsonville branch with 92%.
- Achieved top performance in insurance sales, enhancing overall revenue growth.
- Recognized as top sales performer in area, boosting sales results.
Education
Bachelor of Science - Sociology
Kansas Wesleyan University
Salina, KS07.2015
Skills
- Front desk operations
- Guest relations
- Brand standard compliance
- Revenue management
- Client management
- Staff development
Timeline
Front Office Manager
Trump International Hotel Las Vegas
01.2026 - Current
Rooms Operations Manager
Portola Hotel & Spa
04.2024 - 01.2026
Welcome Desk Manager
Marriott International
11.2023 - 04.2024
Rooms Controller Manager
New York - Times Square
07.2021 - 11.2023
Front Desk Agent
Fairfield Inn & Suites
08.2020 - 07.2021
Front Desk Agent
Monterey Marriott
09.2019 - 08.2020
Account Executive
KION-CBS, Telumundo, The CW
03.2019 - 09.2019
Management Assistant
Enterprise Rent-A-Car
02.2016 - 01.2017
Bachelor of Science - Sociology
Kansas Wesleyan University