Oscar Leyva

Directed marketing initiatives for three golf courses and two restaurants, developing creative concepts for events and loyalty programs.

• Executed updated marketing plans to enhance brand visibility and drive customer engagement.
• Oversaw advertising campaigns across various channels to effectively target key audiences.
• Managed social media accounts, increasing online presence and customer interaction.
• Collaborated with sales teams to boost guest engagement and brand recognition.
• Analyzed market trends to inform strategic decisions for marketing initiatives.
• Coordinated community outreach efforts, such as Toys for Tots, fostering relationships with local stakeholders.
• Presented monthly results of marketing efforts at executive team meetings, ensuring alignment with business objectives.

• Managed daily front desk operations and guest check-ins, ensuring seamless experiences at Greenhorn Creek Resort.
• Coordinated room reservations and maintained accurate billing for guest stays.
• Collaborated with housekeeping to guarantee timely room readiness for incoming guests.
• Implemented procedures for prompt resolution of guest complaints, boosting guest satisfaction.
• Assisted guests with inquiries and provided information about resort amenities and services.
• Managed administrative duties to enhance workflow and communication among staff.
• Ensured data accuracy by inputting information from paper documents into electronic databases.
• Processed invoices, coded expenses, and managed payment entries for corporate accounting.

Supervised daily operations of landscaping and maintenance teams to ensure efficiency.

• Coordinated staff and equipment scheduling for optimized resource utilization.
• Trained new employees on safety protocols and operational procedures.
• Ensured compliance with environmental standards and resort policies.
• Conducted regular inspections to identify maintenance needs in facilities and grounds.
• Managed inventory of tools and supplies to maintain project readiness.
• Communicated with management to address operational issues effectively.
• Implemented best practices that enhanced team productivity and service quality.

• Customized outfit and accessory recommendations to drive sales during rodeo and all seasons.
• Guided customers in selecting merchandise to enhance overall shopping experience.
• Engaged customers through effective communication and active listening techniques.
• Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
• Maintained store presentation by organizing displays and restocking inventory.
• Processed transactions accurately using point-of-sale systems.
• Collaborated with team members to create a positive shopping environment.
• Participated in promotional events to boost brand visibility and customer engagement.