Oscar Maldonado
Las Vegas,NV
Summary
Dynamic and dedicated professional with experience as a Passenger Service Assistant at Prospect, excelling in customer service and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, ensuring a safe and welcoming environment for all passengers. Committed to delivering exceptional service and fostering loyalty.
Overview
3
3
years of professional experience
Work History
Passenger Service Assistant
Prospect
04.2024 - 03.2025
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
Customer Service Specialist Head Cashier
Walgreens
02.2022 - 05.2024
- Counted money in drawers at beginning and end of each shift.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
- Organized work area regularly, maintaining a clean and welcoming environment for shoppers.
Education
GED -
Job Corps
Sierra, NV04-2019
Skills
- Disability assistance awareness
- Patience and tolerance
- Public speaking confidence
- Conflict resolution techniques
- Security screenings
- Problem-solving
Accomplishments
I have completed over 3 years of costumer service.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Passenger Service Assistant
Prospect
04.2024 - 03.2025
Customer Service Specialist Head Cashier
Walgreens
02.2022 - 05.2024
GED -
Job Corps
Similar Profiles
ALIYAH GRAYALIYAH GRAY
PSA at ProspectPSA at Prospect
Mohamed NagemMohamed Nagem
Passenger Service Supervisor at ProspectPassenger Service Supervisor at Prospect
Nadiya DeVeauxNadiya DeVeaux
Passenger Service Agent at ProspectPassenger Service Agent at Prospect
Meschac PierreMeschac Pierre
High Lift Driver at ProspectHigh Lift Driver at Prospect
DeAndrea HowardDeAndrea Howard
Call Center Agent at Golden Nugget Hotel & CasinoCall Center Agent at Golden Nugget Hotel & Casino