Oscar Ona
Customer Service
Haines City,FL
Summary
Proactive and results-driven professional with extensive experience in customer service and cash handling, notably at 5 Guys Burgers And Fries. Excelled in enhancing customer engagement and satisfaction, adept at multitasking and time management. Skilled in using digital tools for data accuracy, I significantly improved service efficiency and fostered positive customer relationships.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Crew Member
5 Guys Burgers And Fries
05.2023 - 08.2024
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Cashier
World Food Mart
11.2021 - 05.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Writer
C.L Auto Repair
06.2019 - 08.2021
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Logged work orders and change orders into [Software] database to track job status.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Education
High School Diploma -
East Ridge High School
Clermont, FL 05.2001 -
Skills
Customer service
Customer engagement
Multitasking and organization
Time management
Timeline
Crew Member
5 Guys Burgers And Fries
05.2023 - 08.2024
Cashier
World Food Mart
11.2021 - 05.2022
Service Writer
C.L Auto Repair
06.2019 - 08.2021
High School Diploma -
East Ridge High School
05.2001 -
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