Oscar Riley
Phoenix,AZ
Summary
Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Department Supervisor
The Home Depot
7333 W McDowell Rd Phoenix, Arizona 85035
09.2021 - Current
- Supervised daily operations to ensure compliance with safety protocols and company standards.
- Trained and mentored team members on product knowledge and customer service techniques.
- Coordinated inventory management processes to optimize stock levels and minimize shrinkage.
- Developed staff schedules to maintain adequate coverage during peak business hours.
- Managed customer inquiries and resolved issues promptly to enhance overall satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Built relationships with current customers to maintain goodwill and gain additional business.
Education
Certificate of Completion - Information Technology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2020
Skills
- Customer service
- Problem resolution
- Workplace safety
- Problem-solving
- Leadership skills
- Inventory management
- Receiving oversight
- Employee engagement
- Coaching and mentoring
- Decision-making
- Having difficult conversations
Accomplishments
Served as the leader of a 10-member inventory prep team, ensuring daily goals were met while maintaining accuracy and efficiency. Our work directly supported store operations and contributed to meeting the store’s shrink goals.
Invited to a leadership development by completing a Lead-In event centered on handling difficult conversations and managing imposter syndrome, strengthening my confidence and communication as a leader.
Timeline
Department Supervisor
The Home Depot
09.2021 - Current
Certificate of Completion - Information Technology
Maricopa Community Colleges, Estrella Mountain Community College