Summary
Overview
Work History
Education
Skills
Timeline
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Osvaldo Lopez

Council Bluffs,IA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Ameriserve International
Council Bluffs, IA
01.2021 - 07.2024
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Restaurant Waiter

Quaker Steak and Lube
Council Bluffs, IA
08.2020 - 01.2021
  • Took accurate food and drink orders, using a POS ordering software system.
  • Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
  • Assisted guests with making food and beverage selections.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Resolved customer complaints in a polite manner according to company policy.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.

Construction Worker

Usa Builders
Omaha, NE
03.2019 - 06.2020
  • Lifted heavy objects into place with cranes or hoists.
  • Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
  • Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
  • Repaired damaged structures with appropriate materials including wood and metal components.
  • Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Maintained accurate records documenting project progress throughout duration of each job.
  • Followed blueprints or engineering plans to determine the best methods of assembling structures.

Education

Associate of Science - Biology

Iowa Western Community College
Council Bluffs, IA
03-2023

Some College (No Degree) - Biology

University of Nebraska At Omaha
Omaha, NE

Skills

  • Data Collection
  • Product Knowledge
  • Account updating
  • Data Entry
  • Information Security
  • Consultative Sales
  • Scheduling
  • Paperwork Processing
  • Complaint resolution
  • Appointment Scheduling
  • Problem-solving abilities
  • Customer Education
  • Customer consulting
  • Microsoft Excel
  • Microsoft Outlook
  • De-Escalation Techniques
  • Store maintenance

Timeline

Customer Service Representative

Ameriserve International
01.2021 - 07.2024

Restaurant Waiter

Quaker Steak and Lube
08.2020 - 01.2021

Construction Worker

Usa Builders
03.2019 - 06.2020

Associate of Science - Biology

Iowa Western Community College

Some College (No Degree) - Biology

University of Nebraska At Omaha

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Osvaldo Lopez