Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Osvaldo Pena

Worcester,MA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Overview

6
6
years of professional experience

Work History

Sales Associate

Staples
09.2024 - 07.2025
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Maintained accurate inventory levels through regular stock checks and organization.
  • Operated point-of-sale systems efficiently, ensuring smooth transactions for customers.
  • Trained new team members on store policies and customer service standards.

Sales Associate

Home Depot
03.2023 - 09.2023
  • Helped customers find specific products, answered questions and offered product advice
  • Engaged customers in friendly, professional dialogue to determine needs
  • Answered incoming telephone calls to provide store, products and services information
  • Willing to exceed expectations to ensure customers felt satisfied
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Developed trusting relationships with customers by making personal connections

Assistant

Stanley Steamer
04.2019 - 02.2023
  • Meet Customers needs to ensure they had a great experience
  • Informed customers on how to keep their carpet clean & in great condition
  • Built strong & trusting relationships with customers
  • Engaged frequently with other associates to ensure we provided great customer service

Education

No Degree - Electrical Engineering

Porter And Chester Institute - Chicopee
Chicopee, MA
10.2024

High School Diploma -

Abby Kelley Foster Charter Public School
Worcester, MA
05.2018

Skills

  • Business development and merchandising
  • Professional demeanor
  • Customer service excellence
  • Active listening skills
  • Multi-tasking ability
  • Interpersonal skills
  • Goal orientation

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Staples
09.2024 - 07.2025

Sales Associate

Home Depot
03.2023 - 09.2023

Assistant

Stanley Steamer
04.2019 - 02.2023

No Degree - Electrical Engineering

Porter And Chester Institute - Chicopee

High School Diploma -

Abby Kelley Foster Charter Public School
Osvaldo Pena