Otis McDaniel
Service Professional
Gainesville,GA
Summary
Dependable team member successful providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Able to grasp new concepts quickly and retain training and information. Actively improving in any and all responsibilities, with the goal of maximum efficiency.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Server
Longhorn Steakhouse
Gainesville, GA
05.2021 - Current
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Work Study Student
University Of North Georgia
Oakwood, GA
08.2020 - Current
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Restocked supplies in neat and easily-accessible fashion.
- Reviewed work instructions and schedules to coordinate machine operation and production schedules.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Interpreted specifications and construction drawings to understand tasks necessary to complete each job.
Manager
Jake's Fireworks
Duluth, GA
04.2017 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Bartender
Darden Restaurants, Olive Garden
Gainesville, GA
07.2020 - 05.2021
- Cultivated warm relationships with regular customers.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Arts - Theatre
Brenau University
08.2018 - Current
Skills
Hospitality service expertise
Strong verbal and written communication
Teamwork
Creative problem-solving
Excellent work ethic
Accomplishments
- Collaborated with team of eight in the development of the virtual play, Jabari Dreams of Freedom with Nambi E. Kelley Productions
- Understudied for nine different male tracks, and filled in for props master in the musical Pippin in January 2020
Timeline
Server
Longhorn Steakhouse
05.2021 - Current
Work Study Student
University Of North Georgia
08.2020 - Current
Bartender
Darden Restaurants, Olive Garden
07.2020 - 05.2021
Bachelor of Arts - Theatre
Brenau University
08.2018 - Current
Manager
Jake's Fireworks
04.2017 - Current