Otis Thomas
826 W 93rd St Apt 6 Los Angeles ,Ca
Summary
Dynamic Property Manager with a proven track record at Public Storage, excelling in occupancy management and tenant relations. Enhanced revenue growth through strategic marketing and efficient lease renewals. Skilled in property inspections and staff management, fostering a customer-focused environment that consistently improves tenant satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Property Manager
Public Storage
Los Angeles, CA
06.2019 - Current
- Managed daily operations of storage facilities, ensuring optimal functionality and customer satisfaction.
- Coordinated tenant communications, addressing inquiries and resolving issues promptly.
- Oversaw maintenance schedules, enhancing property conditions and minimizing downtime.
- Implemented marketing strategies to increase occupancy rates and drive revenue growth.
- Trained and mentored staff on best practices for customer service and facility management.
- Analyzed market trends to adjust pricing strategies, maximizing competitive advantage.
- Developed operational procedures that improved efficiency in property management tasks.
- Led initiatives to enhance security measures, protecting tenant belongings and property assets.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Sound Engineer
Greater Morning Star Baptist Church
Santa Monica, CA
01.2009 - 2023
- Operated sound mixing equipment during services to ensure high-quality audio delivery.
- Collaborated with worship leaders to design and implement sound setups for events.
- Conducted routine maintenance on audio equipment to ensure reliability and performance.
- Assisted in troubleshooting audio issues during live events, enhancing overall experience.
- Developed and maintained sound documentation for improved operational consistency.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Regulated volume level and sound quality during recording sessions.
- Managed multiple projects concurrently while meeting deadlines and maintaining attention to detail in final deliverables.
Cashier
CVS Pharmacy
Los Angeles, CA
03.2016 - 2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and refund transactions accurately to ensure financial integrity.
- Trained new staff on operational procedures and best practices for efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Business Management
Los Angeles Southwest College
Los Angeles, CA06.2025
High School Diploma -
Dorsey High School
Los Angeles, CA06.2019
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Rent collection
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Occupancy management
- Multi-family property management
Timeline
Property Manager
Public Storage
06.2019 - Current
Cashier
CVS Pharmacy
03.2016 - 2019
Sound Engineer
Greater Morning Star Baptist Church
01.2009 - 2023
Associate of Arts - Business Management
Los Angeles Southwest College
High School Diploma -
Dorsey High School