Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oumaima Belkheir

Lexington,MA

Summary

Detail-oriented professional with experience in aviation and customer service. Currently at Superior.
Aircraft Service, Inc. as an Equipment Room Employee, ensuring safety and coordinating ground operations. Former Dispatcher skilled in managing requests and communications. Experienced cashier adept at handling transactions and resolving customer issues. Holds a Customer Service Internship Diploma and a Nursing Diploma.

Overview

2
2
years of professional experience

Work History

Dispatcher

G2
Bolton, MA
06.2024 - 07.2024
  • Maintaining radio communication with Supervisors, Assistant Supervisors, and Drivers.
  • Assisting passengers at the arrivals and departure levels.
  • Keeping track of equipment - Radios, Aisle Chairs.
  • Communicating any issues to Supervisors.

Delivery Driver

NICK'S PLACE
Winthrop, MA
02.2024 - 06.2024
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Completed on-time deliveries by choosing best and most efficient routes.

Equipment Room

Superior Aircraft Services
Boston, MA
06.2022 - 02.2024
  • Make sure all the equipment is safe.
  • Maintaining the security and safety of the ramp.
  • Guiding aircraft to or from their gates.
  • Transferring cargo to passengers, other gates or other airlines.

Dispatcher

Superior Aircraft Services
Boston, MA
01.2022 - 06.2022
  • Communicate with worker to provide receives and transmits information to coordinate operations of other personnel and carrying out a service.
  • Answering phone calls for wheelchair requests from airlines.
  • Inputting Wheelchair Requests and Dispatching Ticket Counters,
  • Inputting Wheelchair Requests and Dispatching Ticket Counters, Arrivals, and Boardings.
  • Communicating the status of Wheelchair Requests to Airlines.

Cashier

Star Marketing Inc
Somerville, MA
01.2022 - 03.2022
  • Managing transactions with customers using cash registers.
  • Collecting payments whether in cash or credit.
  • Tracking transactions on balance sheets and reporting any discrepancies.
  • Handling merchandise returns and exchanges.

Education

Customer Service Internship Diploma -

Atlas Hotel
Morocco
06.2020

Diploma in Nursing -

Ifmas
Morocco
06.2019

High School Diploma -

Establishment
Morocco
06.2018

Skills

    Customer Relations

    Work Order Management

    Customer Relations
    Service Coordination
    Communication

Timeline

Dispatcher

G2
06.2024 - 07.2024

Delivery Driver

NICK'S PLACE
02.2024 - 06.2024

Equipment Room

Superior Aircraft Services
06.2022 - 02.2024

Dispatcher

Superior Aircraft Services
01.2022 - 06.2022

Cashier

Star Marketing Inc
01.2022 - 03.2022

Customer Service Internship Diploma -

Atlas Hotel

Diploma in Nursing -

Ifmas

High School Diploma -

Establishment
Oumaima Belkheir