Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Oumar Diakite

Philadelphia,PA

Summary

Dynamic and customer-focused professional with extensive experience, excelling in teamwork and multitasking. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in maintaining high food safety standards while contributing to increased sales through upselling techniques. Flexible and adaptable, ready to deliver exceptional service.

Overview

12
12
years of professional experience

Work History

Crew Member

Dunkin' Donuts
12.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

Fresh Grocers
08.2022 - Current
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Crew Member

Yeaden Pizza
10.2013 - Current
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Salesperson

Tooba Fashion
10.2013 - Current
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Facilitated teamwork to achieve group sales targets.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.

Education

High School Diploma -

William L Sayre High School
5800 Walnut St, Philadelphia PA 19143
06-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Clear communication
  • Flexible schedule

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved Result through effectively helping with Task.

Languages

English
Full Professional
Arabic
Full Professional
Fluent
Full Professional

Timeline

Crew Member

Dunkin' Donuts
12.2024 - Current

Crew Member

Fresh Grocers
08.2022 - Current

Crew Member

Yeaden Pizza
10.2013 - Current

Salesperson

Tooba Fashion
10.2013 - Current

High School Diploma -

William L Sayre High School

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Oumar Diakite