Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Pablo Hernandez

Rockford,IL

Summary

Enthusiastic Sales and Customer Service with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Consultant

SUPERIOR CAR CREDIT
03.2023 - Current
  • FILLING OUT PAPER WORK,
  • MARKETING/SELF PROMOTION
  • OUTBOUND COLD CALLS
  • SETTING UP APPOINTMENTS
  • FOLLOW UP WITH LEADS
  • PRESENT CREDIT APPLICATION TO FINANCE AND GATHER ALL CORRECT DOCUMENTS FOR DEAL JACKETS
  • CLOSING DEALS, CUSTOMER SERVICE
  • BILINGUAL
  • RESPONSIBLE FOR EXPLAINING PAPERWORK AND PROGRAM DETAILS TO CLIENTS IN BOTH ENGLISH AND SPANISH
  • MANAGING MONEY(PAYMENTS)
  • TEST DRIVE VEHICLES

Truck Driver Class C

Gustafson's furniture and mattress
12.2019 - 10.2021
  • Refueled vehicle,
  • Deliver wide variety of Furniture , including Mattress
  • Adhered to Department of Transportation (DOT) regulations
  • Drivers license class C
  • Delivering, unloading and Reloading for next day delivery
  • Great customer service
  • Arrive on time to scheduled deliveries
  • Use of tablet for dispatching/routings of deliveries
  • Maintaining clean work environment (warehouse/truck)

Delivery Driver

FedEx Ground
06.2019 - 12.2019
  • Accurately organized packages onto truck,
  • Picked up packages
  • Deliver packages in Dixon, IL
  • Arrive at scheduled times for pick ups
  • Deliver packages on a timely basis

Store Manager

Boost Mobile By Vital Accessories
05.2018 - 02.2019
  • Opening and closing the store
  • Making deposits and gathering change for the store
  • Sending emails, reports on weekly and monthly basis.
  • Keeping knowledge on new phones and plans
  • Answer questions regarding the store and its merchandise
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Welcome customers to the store and answer their questions, "Going the extra mile" to drive sales
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers

Retail Shift Lead

DISC REPLAY OF ROCKFORD
05.2017 - 04.2018
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires, Answer questions regarding the store and its merchandise, Compute sales prices, total purchases and receive and process cash or credit payment, Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices, Welcome customers to the store and answer their questions, "Go the extra mile" to drive sales, Team up with co-workers to ensure proper customer service, Build productive trust relationships with customers

Retail Sales Associate

KOHL'S
11.2016 - 07.2017
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires, Answer questions regarding the store and its merchandise, Compute sales prices, total purchases and receive and process cash or credit payment, Maintain knowledge of current sales and promotions
  • Place special orders or call other stores to find desired items, Help customers try on or fit merchandise, Welcome customers to the store and answer their questions, "Go the extra mile" to drive sales, Team up with co-workers to ensure proper customer service, Build productive trust relationships with customers

Driver

NORTH PARK RENTAL SERVICES
05.2016 - 11.2016
  • Collect money from customers, make change, and record transactions on customer receipts, Listen to and resolve customers' complaints regarding products or services, Setup Tents, Setup table to customers need (if requested), Clear communication with customer, Load and unload trucks and vans, Turn in receipts and money received from deliveries, Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios, Read maps and follow written or verbal geographic directions, Present bills and receipts and collect payments for goods delivered or loaded

Driver/Warehouse

TRANSAM TRUCK AND TRAILER PARTS
07.2014 - 04.2016
  • Obey traffic laws and follow established traffic and transportation procedures, Report any mechanical problems encountered with vehicles, Load and unload trucks, vans, or automobiles, Verify the contents of inventory loads against shipping papers, Turn in receipts and money received from deliveries, Report delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios, Inspect and maintain vehicle supplies and equipment, such as gas, oil, water, tires, lights, or brakes, to ensure that vehicles are in proper working condition, Receive and count stock items, and record data manually or using computer, Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards

Education

High School Diploma -

AUBURN HIGH SCHOOL
Rockford, IL
05.2014

Skills

Sales

  • Microsoft Office
  • Customer Service
  • CRM proficiency
  • Consultative Sales
  • Leads Prospecting
  • Freight Experience
  • Warehouse experience
  • Bilingual
  • Fluent in Spanish
  • Adaptability
  • Collaboration
  • Strong Work Ethic
  • Critical Thinking
  • Creativity

Certification

Class C Drivers License

Additional Information

people person, knowing and understanding the needs of the customer., Most importantly willing to learn new things., Good driver with clean driving record and reliable transportation

Timeline

Sales Consultant

SUPERIOR CAR CREDIT
03.2023 - Current

Truck Driver Class C

Gustafson's furniture and mattress
12.2019 - 10.2021

Delivery Driver

FedEx Ground
06.2019 - 12.2019

Store Manager

Boost Mobile By Vital Accessories
05.2018 - 02.2019

Retail Shift Lead

DISC REPLAY OF ROCKFORD
05.2017 - 04.2018

Retail Sales Associate

KOHL'S
11.2016 - 07.2017

Driver

NORTH PARK RENTAL SERVICES
05.2016 - 11.2016

Driver/Warehouse

TRANSAM TRUCK AND TRAILER PARTS
07.2014 - 04.2016

High School Diploma -

AUBURN HIGH SCHOOL

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