Summary
Overview
Work History
Education
Skills
Certification
Timeline
Paige Dickinson

Paige Dickinson

Graphic Design/Marketing Student
Grand Rapids,MI

Summary

Dependable worker, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

Server

Buffalo Wild Wings
Grand Rapids, MI
09.2022 - Current
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and create repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Cashier/Cook

Noodles And CO.
Grand Rapids, MI
10.2022 - 01.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Server/Cashier/Bartender

Buffalo Wild Wings-East Lansing
East Lansing, MI
09.2021 - 08.2022
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Ran food to correct locations, along with being able to operate a bar by myself.
  • Checked personal identifications during alcohol sales.
  • Used POS system to enter orders, process payments and issue receipts.

Server/Barista

Blondies Barn
Haslett, MI
10.2021 - 07.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Along with running food and taking orders, I also made coffees such as; lattes, cappuccions, espresso, etc.

Server/Cashier

Buffalo Wild Wings-Celebration Drive
Grand Rapids, MI
06.2021 - 09.2021
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Took orders correctly and ran food, ensured food was accurate and appeasing.
  • Built relationships with customers to encourage repeat business.

Staff Member

Celebration Cinema North
Grand Rapids, MI
05.2019 - 02.2020
  • Took food orders at the food court area and helped customers understand pricing.
  • Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
  • Ran food out to the correct theatres and seats. Ensured the food was of high quality.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Caterer

Vault Catering
Grand Rapids, MI
08.2017 - 01.2019
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Education

High School Diploma -

Forest Hills Eastern, Ada, MI
09.2016 - 05.2020
  • Dean's List 2016,2017,2018,2019.
  • Received Merit Scholarships
  • Member of Eastern Poetry Club
  • Awarded Presidential Award


Some College - Graphic Design & Marketing

Ferris State University, Big Rapids, MI
08.2020 - 05.2021
  • Received Merit Scholarship
  • Completed professional development in Graphic Design
  • Member of Ferris Honor Society
  • Dean's List Semester 1 & 2, 2020,2021
  • Continuing education in Graphic Design & Marketing
  • Received First Generation scholarship.

Early College Credit - Graphic Design

Kent Career Tech Center, Grand Rapids, MI
09.2018 - 05.2020
  • Awarded Certificate Of Performance.
  • Member of Leadership Groups in KCTC
  • Elected to Senior leader for Graphic Design program, in 2019-2020.
  • Completed professional development in Graphic Design

Bachelor of Science - Graphic Design & Marketing

Michigan State University, East Lansing, MI
12.2021 - Current
  • Dean's List all semesters in 2021,2022,2023
  • Awarded Year Of You scholarship.
  • Awarded Honors College STATE Scholarship
  • Awarded MSU National Merit Scholarship
  • Member of Honor Society at MSU
  • Continuing education in Graphic Design & Marketing

Skills

Guest relations management

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Certification

ACA (Adobe Certified Associate)

Timeline

Cashier/Cook - Noodles And CO.
10.2022 - 01.2023
Server - Buffalo Wild Wings
09.2022 - Current
Michigan State University - Bachelor of Science, Graphic Design & Marketing
12.2021 - Current
Server/Barista - Blondies Barn
10.2021 - 07.2022
Server/Cashier/Bartender - Buffalo Wild Wings-East Lansing
09.2021 - 08.2022
Server/Cashier - Buffalo Wild Wings-Celebration Drive
06.2021 - 09.2021
Ferris State University - Some College, Graphic Design & Marketing
08.2020 - 05.2021

Graphic Design Certificate

05-2020

ACA (Adobe Certified Associate)

02-2020
Staff Member - Celebration Cinema North
05.2019 - 02.2020
Kent Career Tech Center - Early College Credit, Graphic Design
09.2018 - 05.2020
Caterer - Vault Catering
08.2017 - 01.2019
Forest Hills Eastern - High School Diploma,
09.2016 - 05.2020

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Paige DickinsonGraphic Design/Marketing Student