Paige DiDonna
Amityville,New York
Summary
Medical professional with extensive experience in managing healthcare office environments and optimizing operational efficiency. Known for fostering collaborative team dynamics and achieving high standards of patient care. Reliable and adaptable, with top-notch organizational and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Office Supervisor
Dr. Anthony J Rizzo
01.2025 - Current
- Oversee daily operations of the office, including management of front desk and clinical staff
- Manage patient scheduling, check-in/check-out, and overall patient flow throughout the office
- Coordinate with insurance companies, labs, and billing partners to ensure accurate processing and communication
- Ensure HIPAA compliance and maintain accurate patient records and documentation
- Review schedules and staffing to optimize efficiency and reduce delays or overtime as well as improving processes to streamline daily operations
- Manage incoming payments and coordinate with billing for proper processing
- Handle patient concerns and maintain a high level of satisfaction
Office Administration Assistant/ Receptionist
Dr. Anthony J Rizzo
09.2019 - 01.2025
- Facilitate and oversee all patient scheduling and responsibilities of the front desk staff
- Review and correspond with insurance companies regarding patient eligibility/coverage, benefits, copay, and deductible information
- Handle daily administrative office tasks including but not limited to; incoming calls, mail and faxes, pharmacy calls and ordering/maintaining office supplies
- Maintain daily/weekly/monthly reports to be kept on record for annual requirements of the Doctor’s affiliates
- Attend meetings with Office Manager to discuss with insurance companies, and hospital affiliates on new policies/annual reporting information
- Implement and provide new innovative processes to make day to day operations run more efficiently
- Receive all incoming payments made by insurance companies and package them according to be assessed by the office’s billing partner
Receptionist
Dr. Marc Agulnick
03.2017 - 09.2019
- Assisted office manager/surgical coordinator with scheduling and staffing to ensure patients needs are met on a day to day basis
- Specialized in patients involved in workers’ compensation cases, including claim verifications, authorizations, and clerical related tasks
- Correspond with insurance companies for daily reconciliations
- Handled all billing inquiries and carrying out all bill payments necessary per each patient’s procedures performed
Assistant Manager
Proportions
11.2015 - 09.2019
- Handled staffing schedule on a weekly basis
- Facilitated payroll per each employee on a biweekly schedule
- Trained all new employees to prepare meals for walk-in customers and online orders
- Assisted owner with monthly inventory orders as well as proposing new items to be sold for retail
Education
Associates Degree - Business
Suffolk County Community College
Selden, NYDiploma - undefined
Ward Melville High School
Setauket, NY01.2015
Skills
- Scheduling and calendar management
- Training and coaching
- Workflow planning
- Documentation and control
- Database administration
- Office administration
- Employee relations
- Organizational leadership
- Office management
- Clear oral/written communication
Timeline
Office Supervisor
Dr. Anthony J Rizzo
01.2025 - Current
Office Administration Assistant/ Receptionist
Dr. Anthony J Rizzo
09.2019 - 01.2025
Receptionist
Dr. Marc Agulnick
03.2017 - 09.2019
Assistant Manager
Proportions
11.2015 - 09.2019
Diploma - undefined
Ward Melville High School
Associates Degree - Business
Suffolk County Community College