Paige Laughman
Orlando,Florida
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Superica
01.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Omelet Bar
07.2022 - 01.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained new employees to perform duties.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
Merritt Island Pancake House
06.2021 - 06.2022
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
Shift Lead
Ben And Jerrys Ice Creams
11.2020 - 01.2021
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Delegated tasks to employees and monitored activities and task completion.
- Taught staff upselling techniques to meet revenue targets.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Decorated cakes for special occasions, showers, birthdays, etc.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Stocked shelves and ordered inventory when product stock became low.
Sales Associate
Recreations Consignment Boutique
07.2019 - 03.2020
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Expedited order fulfillment processes by efficiently unpacking shipments, tagging new merchandise, and updating inventory records accordingly.
- Designed and implemented social media strategies to align with business goals.
- Enhanced online engagement with the creation of compelling content for various platforms.
Education
Associate of Science -
Valencia College
Orlando, FL2026
High School Diploma -
Eau Gallie High School
Melbourne, FL05.2019
Skills
- High-volume dining
- Point of Sale (POS) System Operations
- Menu and Price Memorization
- Food Safety Understanding
- Beverage Preparation
- Safe Food Handling
- Order Accuracy
- Cash Handling
- Table Monitoring and Turnover
Certification
Food Safety Certification
Timeline
Server
Superica
01.2024 - Current
Server
Omelet Bar
07.2022 - 01.2023
Server
Merritt Island Pancake House
06.2021 - 06.2022
Shift Lead
Ben And Jerrys Ice Creams
11.2020 - 01.2021
Sales Associate
Recreations Consignment Boutique
07.2019 - 03.2020
Associate of Science -
Valencia College
High School Diploma -
Eau Gallie High School
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