Paige Metcalf
Sacramento,CA
Summary
Driven professional with extensive experience in salon management and business operations. Proven expertise in accounting, invoicing, and customer service. Strong ability to build relationships. Recognized for delivering exceptional customer service while effectively managing multiple tasks. Committed to continuous improvement and taking on new challenges to drive operational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Self-employees
Sacramento, CA
06.2020 - Current
- Created effective business plans to focus strategic decisions on long-term objectives.
- Organized and scheduled appointments for clients using software systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Provided exceptional customer service to ensure repeat business.
- Performed administrative duties such as filing paperwork and responding to emails.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Hairstylist
Maverique Style House
Sacramento, CA
04.2013 - 04.2020
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Developed relationships with new clients through referrals from existing customers.
- Organized scheduling of appointments throughout the day.
Education
Trade School Diploma - Cosmetology
Regency Beauty Institute
Phoenix, AZ09-2011
High School Diploma -
Pleasant Grove High School
Elk Grove06-2009
Skills
- Appointment scheduling
- Staff management
- Excellent communication
- Customer retention
- Task prioritization
- Decision-making
- Time management abilities
- Organizational skills
- Multitasking
Certification
- cosmetology licenses
Timeline
Salon Owner/Operator
Self-employees
06.2020 - Current
Hairstylist
Maverique Style House
04.2013 - 04.2020
Trade School Diploma - Cosmetology
Regency Beauty Institute
High School Diploma -
Pleasant Grove High School
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