Paige Moya
Galveston
Summary
Proficient Clinical Manager known for fostering team collaboration and enhancing patient outcomes. Experienced in developing training programs and promoting a culture of safety, committed to achieving operational excellence and regulatory compliance.
Overview
11
11
years of professional experience
Work History
Clinical Manager
Fresenius Medical Care- Galveston
2018.01 - Current
- Led interdisciplinary teams to enhance patient care protocols and streamline operational workflows.
- Analyzed patient outcomes data to inform decision-making and refine treatment approaches across the clinic network.
- Facilitated quality assurance audits, leading to enhanced patient safety measures and reduced adverse events in clinical settings.
- Spearheaded process improvement projects that resulted in increased operational efficiency and elevated patient satisfaction scores.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Managed budgets and allocated resources effectively to ensure sufficient staffing levels and the availability of necessary equipment and supplies.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Implemented new policies and educated staff on changes.
- Handled job duties for staff members which were unavailable or out of office.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Reduced patient wait times by optimizing clinic scheduling procedures.
- Managed resource allocation to optimize staff productivity and improve overall service delivery efficiency.
- Conducted regular performance evaluations to identify areas for improvement and foster professional development among team members.
- Successfully obtained CS certification of the facility within 10 months of opening date of January 2017
Clinical Manager
Fresenius Medical Care- Beamer
2017.05 - 2020.06
- Developed and implemented training programs to ensure compliance with regulatory standards and clinical best practices.
- Collaborated with stakeholders to assess program effectiveness and drive strategic initiatives aligned with organizational goals.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Conducted regular performance evaluations to identify areas for improvement and foster professional development among team members.
- Managed resource allocation to optimize staff productivity and improve overall service delivery efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Successfully launched 2 new facilities within 2017
- Achieved CMS certification of the facility
Clinic Manager
Fresenius Medical Care- Pamela Heights
2014.09 - 2017.05
- Oversaw daily clinic operations, ensuring compliance with healthcare regulations and quality standards.
- Developed and implemented efficient workflow processes, enhancing patient care delivery and staff productivity.
- Managed staffing schedules, optimizing workforce resources to meet patient demand effectively.
- Trained and mentored clinical staff on best practices, fostering a culture of continuous improvement.
- Improved patient census and opened facility 6 days weekly.
- Successfully completed the Mitigation Program within one year.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
Education
Associate of Science - Nursing
Lamar University
Beaumont, TX1998-06
No Degree - Licensed Vocational Nursing
Lamar University
Beaumont, TX1982-12
Skills
- Clinical leadership
- Training and mentoring
- Staff supervision
- Staff scheduling
- Clinical quality improvement
- Supervisory experience
- Team meetings
- Clinical safety
Timeline
Clinical Manager
Fresenius Medical Care- Galveston
2018.01 - Current
Clinical Manager
Fresenius Medical Care- Beamer
2017.05 - 2020.06
Clinic Manager
Fresenius Medical Care- Pamela Heights
2014.09 - 2017.05
Associate of Science - Nursing
Lamar University
No Degree - Licensed Vocational Nursing
Lamar University